Client Engagement Specialist

4 weeks ago

Workington, Cumbria, United Kingdom The City & Guilds Group Full time
Customer Advisor / Course Advisor

The City & Guilds Group is excited to announce permanent openings for committed individuals in Customer Service and Sales to join our team as Course Advisors.

These roles present a wonderful opportunity to become part of our established and expanding organization. Successful candidates will join our welcoming team in a collaborative office environment.

As a Course Advisor, you will deliver exceptional customer-focused interactions, guiding clients on our educational offerings and assisting them in selecting the courses that best meet their needs.

This position offers a competitive starting salary of £25K, along with a generous bonus structure that can enhance your earnings by an additional 20-35%.

The Course Advisor role involves both inbound and outbound communication, ensuring that all interactions are with existing clients or those who have previously expressed interest in our services.

We are eager to connect with candidates who possess a passion for outstanding customer service and are driven by results. Ideal applicants will have experience in a similar telephone-based role and a desire to further develop their sales and customer service expertise within the City & Guilds framework. This position can serve as a stepping stone towards more senior sales or account management roles.

Our hiring process is merit-based, and we are committed to fostering diversity and inclusion within our workforce. We actively encourage applications from underrepresented communities, including ethnic minorities and individuals with disabilities.

Please note that this role requires working from our office, so candidates should ensure they can commute to our location on a daily basis.

About the Role

Trade Skills 4U, a division of City & Guilds Training, specializes in electrical training, offering a comprehensive range of courses for aspiring electricians, seasoned professionals, and corporate clients. Our state-of-the-art training centers have successfully assisted thousands in acquiring the knowledge and qualifications necessary for thriving careers in the electrical sector.

We are looking to expand our team of Course Advisors who can demonstrate a successful track record in a phone-based sales or customer service environment to support our ongoing operations.

The successful candidate will represent and promote Trade Skills 4U, raising awareness of our courses and generating new business opportunities.

Responsibilities include:

  • Assessing customer needs and providing accurate guidance
  • Cultivating positive relationships with both new and existing clients
  • Advocating for the company’s brand and offerings via phone
  • Maintaining precise records of all inquiries, sales, and transactions using our CRM system
  • Performing general administrative tasks related to the role, including communication via phone, email, and live chat
  • Collaborating proactively with team members to ensure timely completion of inquiries and daily responsibilities
About You

We are seeking candidates who possess:

  • Exceptional customer service and sales capabilities, along with a professional telephone demeanor
  • Strong communication skills and the ability to manage customer interactions effectively
  • A proven history of accountability in meeting deadlines and targets
  • A customer-centric mindset and a commitment to delivering a superior customer experience
  • Excellent teamwork skills and the ability to listen attentively

Candidates should also be adaptable, open to change, and motivated by new challenges.

This role demands a strong work ethic, sales proficiency, and keen listening skills to provide tailored advice to customers regarding the courses that align with their objectives. It is essential to effectively communicate the benefits of our offerings while ensuring customers achieve their desired outcomes.

Successful applicants will be required to undergo appropriate background checks, including an enhanced DBS disclosure, and provide proof of eligibility to work in the UK.

Our Story and Mission

Our vision is to create a world where everyone has the skills and opportunities to thrive. Each year, we support nearly five million individuals in developing skills that lead to employment, career advancement, and preparation for future opportunities. As a charitable organization, our focus is solely on achieving this mission.

Through our assessment and credentialing, corporate learning, and technical training services, we partner with clients to deliver work-based learning programs that enhance competency and support better outcomes for individuals, organizations, and society as a whole. We are dedicated to creating flexible learning pathways that promote lifelong employability, as we believe everyone deserves the chance to retrain and learn continuously throughout their lives.

At the core of our organization is the City & Guilds Foundation, which amplifies our mission by helping to eliminate barriers to employment, celebrating best practices in the workplace, and advocating for future job opportunities.

Founded in 1878 by the City of London and the trade guilds of the time, we have a rich history of helping individuals, organizations, and economies develop their skills for growth.

Our extensive experience uniquely positions us to understand the evolving landscape of work and learning. We continuously adapt to develop and deliver the skills needed for the future workplace. In addition to qualifications and assessments, we provide digital credentialing, e-learning technologies, executive leadership development, technical training, and consultancy services.

Our success is driven by the people we collaborate with. We are committed to offering equal opportunities to all employees and value diversity within our inclusive culture. We recognize that a diverse workforce is essential to achieving our ambitious business objectives, and we strive to be flexible in accommodating everyone.

What We Offer

We provide the opportunity to work in an innovative, engaging, and market-leading organization with avenues for skill development and exploration of new capabilities.

  • Competitive salary with a generous bonus structure
  • 25 days of annual leave, plus a holiday shutdown and bank holidays
  • Opportunities for personal growth and career advancement
  • Employee Assistance Program (EAP)
  • Wellbeing and mindfulness resources
  • Support for later life planning and bereavement
  • Coaching opportunities, including rapid coaching and peer coaching
  • Enhanced pension plan
  • Additional volunteering days
Next Steps

If you believe this role aligns with your skills and aspirations, we encourage you to submit your CV and complete our application form.

We evaluate candidates for our vacancies on an ongoing basis and may close a position earlier than advertised. We appreciate your understanding.

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