Medical Office Coordinator

6 days ago

Blackpool, Blackpool, United Kingdom Glenroyd Medical Practice Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Receptionist to join our team at Glenroyd Medical Practice. As a Medical Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.

Key Responsibilities
  • Administration:
    • Ensure a thorough knowledge of all practice procedures and protocols.
    • Process patient notes, updates, and requests in a timely and efficient manner.
    • Manage stationery and supplies, ensuring adequate stock levels.
    • Utilize Microsoft Outlook to send and receive emails, and maintain accurate records.
    • Display practice leaflets and materials in designated areas.
    • Attach and scan documents onto the EMIS clinical system via Docman.
    • Process Docman workflow and action tasks in a timely manner.
  • Reception:
    • Provide an effective and efficient reception service to patients and visitors.
    • Handle general enquiries, explain procedures, and provide information on practice arrangements.
    • Ensure accurate completion of procedures and forms for new patients and temporary cover.
    • Process repeat prescriptions, advise on charges, and issue receipts.
    • Action requests for fit notes and monitor patient flow into the waiting room.
  • Appointments:
    • Ensure familiarity with all appointment systems, including regular and incidental variations.
    • Book appointments and recalls, ensuring accurate recording of patient information.
    • Monitor appointment system effectiveness and report any issues to the Management Team.
    • Handle home visits requests and provide summary printouts for clinicians.
  • Computer:
    • Register new patients, update medical records, and process changes of address.
    • Process repeat prescription requests in accordance with practice guidelines.
  • Telephone:
    • Log onto the telephone system promptly and receive/make calls as required.
    • Divert calls, take messages, and ensure accurate delivery.
    • Cover for colleagues when necessary.
  • Other Tasks:
    • Ensure rooms are ready for use before and after surgeries.
    • Maintain adequate stationery in consulting rooms.
    • Keep noticeboards tidy in consulting rooms.
    • Ensure building security and familiarity with doors, windows, and alarm systems.
    • Tidy the waiting area with colleagues.
    • Ensure the children's toy area is clean and sanitized.
    • Make and serve refreshments, maintaining a clean and tidy kitchen.
    Confidentiality and Safeguarding

We take confidentiality and safeguarding very seriously. As a Medical Receptionist, you will have access to sensitive patient information and must adhere to our confidentiality and data protection policies.

Health and Safety

We prioritize the health and safety of our patients, staff, and visitors. As a Medical Receptionist, you will be expected to promote and maintain a safe working environment, adhering to our health and safety policies and procedures.

Equality and Diversity

We are committed to equality, diversity, and inclusion. As a Medical Receptionist, you will be expected to respect and promote the rights of patients, carers, and colleagues, adhering to our equality and diversity policies.

Personal and Professional Development

We invest in the development of our staff. As a Medical Receptionist, you will be expected to participate in training and development opportunities, maintaining a record of your personal and professional development.

Quality and Communication

We strive for excellence in all aspects of our practice. As a Medical Receptionist, you will be expected to contribute to the effectiveness of the team, communicating effectively with patients, carers, and colleagues.

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