Healthcare Systems Advisor

4 weeks ago

OldburyonSevern, South Gloucestershire, United Kingdom NHS Midlands and Lancashire Commissioning Support Unit Full time

NHS AfC:

Band 6

Job Overview

The successful candidate will be tasked with delivering expert knowledge, training, and troubleshooting across all facets of primary care clinical systems. This role encompasses responsibilities related to data integrity and clinical coding, alongside the analysis and interpretation of data, while supporting the Integrated Care Board (ICB) with digital initiatives. The individual will serve as the primary contact for primary care personnel seeking assistance with clinical systems, including Registration Authority support.

Under the supervision of the ICB, the post holder will autonomously manage their workload, ensuring that all responsibilities are met. The role embraces flexible working arrangements, necessitating regular visits to various practices.

The Midlands and Lancashire Commissioning Support Unit values the contributions of serving personnel, reservists, veterans, and military families, and encourages applications from individuals within the armed forces community.

MLCSU is dedicated to the redeployment of at-risk members of our workforce to new positions. Consequently, all job postings are subject to this policy, and we reserve the right to close, postpone, or withdraw advertisements during this process. We appreciate your patience during the shortlisting phase and encourage you to reach out with any inquiries.

Main Responsibilities

· Assist teams in ensuring that the project portfolio is effectively planned, managed, and executed.

· Support resource allocation, monitoring, implementation, and evaluation of projects by providing high-quality assistance, including complex information analysis, communication, and stakeholder management.

· Facilitate clear communication and coordination with various organizations and individuals, drafting correspondence and reports while managing specific tasks and leading reporting and analysis across multiple specialties.

· Act as a vital team member, promoting effective communication and stakeholder engagement both internally and externally.

· Ensure that clinical systems align with the operational, clinical, and business needs of the ICB and its member GP practices.

· Serve as the Information Management & Technology (IM&T) Specialist for clinical system support, handling RA Smart Card functions, basic IT inquiries, and aiding in the collection, analysis, and interpretation of quality data for the ICBs while assisting practices with user support and troubleshooting.

· Provide systems administration to maintain appropriate local reference files for the system.

This role demands strong motivational and performance management skills to effectively communicate objectives and present technical issues to non-technical audiences.

Working for Our Organization

The NHS stands as the largest employer in Europe, renowned globally as a prestigious institution offering numerous challenges and opportunities.

NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is among the largest and highest-performing commissioning support units in the UK, boasting exceptional staff and customer satisfaction levels. Our team of over 1,000 professionals across the Midlands and North West is dedicated to making a positive impact on our customers, patients, and communities.

We provide a comprehensive range of professional services to Integrated Care Boards (ICBs), hospital trusts, local authorities, integrated care systems (ICSs), and other public entities nationwide, guided by our core NHS values.

What We Offer

In return, we offer a supportive environment conducive to learning and development, with opportunities to enhance your skills and advance your career in a dynamic setting.

Joining our inclusive and innovative team comes with various benefits, including flexible working arrangements, a pension scheme, and a generous annual leave allowance.

With our training programs and support networks, you will be empowered to take a leading role in the future of healthcare, regardless of your specialty or interest. Additionally, as an NHS staff member, you will enjoy numerous discounts at various restaurants and retail stores.

Detailed Job Description and Main Responsibilities

Maintain constructive relationships with a diverse range of internal and external stakeholders, including ICB member GP practices.

The post holder will facilitate the effective utilization of primary care IT systems such as Emis and SystmOne, primarily collaborating with ICBs, GPs, and staff within general practice across assigned practices.

· Engage in relevant internal and external working groups/projects, services, and initiatives that may be complex, sensitive, and politically charged, providing information and analytical guidance to teams.

· Collaborate with team members and GP practices to develop and implement project data collection systems that yield accurate and timely data. Support effective configuration management change control authorization, advising on the impact of new functionalities on service processes and training.

· Support the systems administration function by ensuring relevant system reference files are maintained and updated to reflect changes in clinical systems used by member GP practices.

· Continuously monitor the services and functionalities provided by the systems, focusing on usage, data quality, availability, accuracy, and completeness.

· Coordinate data quality programs to ensure data integrity, enabling accurate information production and facilitating appropriate changes in working practices.

· Investigate general practice procedures concerning information and the use of information technology, advising on best practices and encouraging General Practitioners to align their practices with national and local legislation/guidance.

· Produce data quality action plans to address identified deficiencies and conduct complex analyses of GP systems and data, assessing the accuracy of practice information, interpreting data, and creating reports for practice staff in a constructive manner.

· Work with end users to maximize the effective and efficient use of systems through training and awareness sessions, enhancing member GP practice staff IT skills.

· Liaise with analysis services to extract, analyze, and provide quality clinical data feedback to practices and ICBs.

· Investigate information requirements and advise practices on optimal methods for retrieving and collating quality data to support clinical audits and service development.

· Stay informed about Data Quality methodologies and advancements in Health Informatics, including clinical systems module/reporting developments, providing facilitation support to practices on these topics.

· Escalate issues to the appropriate team managers and third-party suppliers.

· Plan and deliver training for ICBs, developing relevant training documentation and guidelines.

· Ensure training facilities and equipment comply with Health and Safety regulations.

· Contribute to the development and functionality of new features, conducting system testing related to new functionalities, hot fixes, upgrades, and major incidents, and communicating with relevant parties.

· Prioritize, make decisions, and solve problems across key departmental functions, including data quality, clinical system support, information reporting, and training.

· Ensure system users are aware of and comply with relevant IM&T policies, including data protection and IM&T security policies, while supporting the development of IM&T policies related to training, data quality, and clinical system support.

The job description and person specification outline the tasks, responsibilities, and outcomes required for the role. The job holder may be assigned additional duties as reasonably required by their line manager. The job description and person specification may be reviewed regularly to adapt to the evolving needs of the department and organization.

· The post holder must cultivate strong working relationships and clear communication with colleagues in the ICB, General Practice staff, and other internal or external organizations, ensuring effectiveness at all levels and across all disciplines.

Person Specification

Skills

Essential Criteria

In-depth working knowledge of either EMIS or TPP SystmOne Experience in delivering training and understanding the role of Data Quality Previous experience in a similar role or within Primary Care Proficient in Windows, Outlook, Word, Excel Strong understanding of person-based clinical systems and the significance of high-quality information

MLCSU is committed to the redeployment of at-risk members of our workforce to new roles. Consequently, all job postings are subject to this policy, and we reserve the right to close, postpone, or withdraw advertisements during this process. We appreciate your patience during the shortlisting phase and encourage you to reach out with any inquiries.

Employer Certification / Accreditation Badges

Documents to Download

Job Description & Person Specification (PDF, .7KB) Applicant Recruitment Journey (PDF, .6KB) MLCSU Careers - Information Pack (PDF, title="Megabytes"> MB) Apply online now

Further Details / Informal Visits Contact

Name: Louise Ross
Job Title: Snr IT Training, DQ and RA Manager

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