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Automotive Technical Advisor

4 months ago

Oldbury, United Kingdom The AA Full time

**Company description**:
**Job Title**: Automotive Technical Advisor

**Location**: On-site Oldbury

**Salary**: £33,749.88 + Annual Bonus

**Hours**: Predominately Monday - Friday, rotating shifts between 07:00 - 20:00. You will also be required to work the occasional weekend.

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As an Automotive Technical Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support, and development opportunities.

**This is the job**:
We have an exciting opportunity for an Automotive Technical Advisor, who will provide expert technical advice and assistance over the phone to AA customers, to enable their vehicle to become mobile or repaired after a breakdown.

Our team is vital for saving our patrol driver’s time during long distance recoveries. Though making outbound calls, you will also assist with interventions and provide our members with the right level of support when they need us most.

**What will I be doing?**:

- Liaising with AA members, repairing workshops and Roadside Patrols to get broken down vehicles repaired quickly and efficiently
- Providing technical advice to AA members in live breakdown situations to prevent the unnecessary deployment of Roadside Patrols
- Providing professional technical advice to AA members relating to non-breakdown related situations
- Allocating appropriate resources to roadside breakdowns
- Processing all calls professionally and efficiently to ensure customer satisfaction
- Recording all enquiries on the appropriate database to assist with providing detailed management information

**What do I need?**:

- City & Guilds or NVQ in Vehicle Maintenance & Repair
- Motor vehicle service & repair experience
- Motor vehicle fault diagnosis experience
- Ability to communicate complex technical information clearly and concisely and in a professional manner
- Ability to demonstrate a high level of customer care during a breakdown situation
- Working knowledge on a variety of manufacturers vehicles would be desirable

**Additional Information**:
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

- Diverse learning and development opportunities to support you to progress in your career
- 23 days annual leave plus 8 bank holidays
- Worksave pension scheme with up to 7% employer contribution
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Free AA breakdown membership
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Dedicated Employee Assistance Programme