Health Advisor

6 months ago


Oldbury, United Kingdom DHU Healthcare Full time

Job Introduction
**NHS 111 Health Advisor - Oldbury**

**Salary: £11.11 per hour**

**Evenings: 30% enhancement**

**Weekends: 45% enhancement**

**Full Time or Part Time: we offer a variety of shift patterns including 4 on 4 off and weekends only, ranging from 15 to 37.5 hours per week**

**Location**:Oldbury, West Midlands**

Have you ever wated to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Oldbury you’ll doing just that.

We are looking for professional, resilient individual who want to make a difference The role of an NHS 111 Health Advisor is a challenging fast-paced role that requires great attention to detail, empathy and a calm diplomatic approach.

DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and **NHS111**. We operate 365 days a year, 24 hours a day across a wide geographical area including **Derbyshire**, **Nottinghamshire**; **Leicester**, **Leicestershire & Rutland**; **Lincolnshire**, **Milton Keynes, Northamptonshire **and **The West Midlands **- a population totalling around ten million. A socially conscious organisation, we provide **compassionate**, **safe, high-quality care **to our patients and the communities we serve and offer a supportive work environment to our 2,000 people.

**A day in the life of a Health Advisor with DHU will involve**:

- Work as a part of compassionate, driven team in one of our call centres.
- Be involved with clinical and non-clinical staff members.
- Making a positive impact on the lives of patients.
- Signposting callers to the most appropriate NHS service for them
- Be the first point of contact NHS 111 patients who need advice and assistance.
- Providing comfort, reassurance and helping patients feel at ease over the phone.

**To be a successful Health Advisor you’ll need;**
- Previous customer service experience.
- Possess excellent communication skills and telephone manner.
- Experience working in a high-pressure environment.
- Learn new skills and demonstrate a caring, professional attitude at all times.
- Be motivated, passionate, positive, resilient and determined to provide the best care.

**In return for your commitment, you’ll receive.**
- 6 weeks paid comprehensive training to help you qualify as an NHS Pathways trained advisor.
- Pay enhancements with additional hourly shift and weekend allowances and overtime.
- Evening, weekend and overnight options, or the flexibility of a “4 days on, 4 days off” rota.
- Company pension.
- NHS pension scheme
- Enhanced maternity/paternity leave.
- Cycle to work scheme.
- Privet medical insurance.
- Referral programme.
- Opportunities to develop in your professional career.

At DHU HealthCare we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.



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