Client and Pet Care Advisor

7 months ago


Oldbury, United Kingdom Linnaeus Full time

**Role**:Client and Pet Care Advisor (Receptionist)

**Salary**:£20,533.50 per annum (37.5 hours)

**Location**:Blacks Veterinary Practice, Dudley

**Job Type**:Full-time, Permanent

**Hours**:37.5 hours per week with a mixture of shifts between the hours of 8.00 am to 7.00 pm.

**You will need to be flexible with your working hours and days, which may vary each week, including weekend cover with time back in lieu.**

We are looking for a Client and Pet Care advisor to join our fantastic Client Care team to help meet the growing business demand. As the first point of contact, our Client Care team is a vital part of our client relationships and experience.

As a Client and Pet care advisor, you will have varied responsibilities so that every day will be different. Greeting clients and their pets, talking to veterinary practices, arranging appointments, and helping clients who call us are just some of the things that you will be involved in.

You will need to have previous experience in a fast-paced environment dealing face-to-face with clients (who may be worried or upset and need reassurance) and be confident with telephone work.

You must be passionate about pets, work to high standards, and be a great team member.
We are busy, so you need to enjoy working in a demanding environment whilst still being sympathetic, caring, and professional.

Responsibilities include:

- General veterinary administration, including appointments and insurance
- Payment handling, debt chasing, and end-of-day banking
- Guiding pet owners through their sometimes complicated and emotionally challenging pet journeys
- Competent medication handling and dispensing
- General housekeeping and practice maintenance
- Veterinary industry experience is not crucial, but helpful
- Customer-facing experience is also beneficial

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Recruitment referral reward scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme

**About us**

With over 50 years of experience, we are a network of five award-winning practices that are based around Black County, West Midlands. With our unique advantage, our well-equipped practices allow us to provide high-quality in primary care and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets.



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