Sales Advisor

6 months ago

Oldbury, United Kingdom The AA Full time

**This is the job**:
**Role**: Customer Sales Advisor
**Location**: Oldbury
- Hybrid x4 days per week remote working x1 day per week in office
**Salary**: £21,320.04
**Working hours**: Monday-Friday between 08:00-18:00

We have introduced hybrid working into this role where once you complete training, your week will be split working from the office and at home

**Do you get a kick out of solving problems?**
**Are you energized by speaking to customers?**
**Well then, we just might make your day**

You’ll become an expert in our products and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right product/cover, every time. You'll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you'll be part of a team who set the tone for what our customers can expect from the AA. Some of the calls you deal with could be more complex or involve upset or distressed customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.

**What will I be doing?**:

- Taking inbound calls from Small Businesses and Manufacturers
- Making outbound calls to obtain sales through various leads and sources
- Qualifying the caller's requirements and deciding on the most appropriate course of action
- Dealing with customers' administrative needs wherever possible first time using the BCAS system
- Identifying and passing of complex calls to specific administrative departments or individuals
- Dealing with inbound sales enquiries from prospective members and making outbound prospect and follow up calls
- Taking ownership of all necessary actions required including payment process

**We’re looking for someone to become**:

- **A motivator**: you’ll be motivated to meet goals and remain determined to achieve
- **A socialiser**: you’ll adapt your behaviour to develop effective relationships and be energised by social interaction
- **A self-starter**: you’ll be proactive taking pride and ownership in your work
- **A composed operator**: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively

**Here's what we offer you**:

- The opportunity to join and learn within a team that’s as driven as they are supportive
- 23 days annual leave, with the ability to buy holiday
- Free breakdown membership
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Discounts on AA products including car and home insurance
- Access to employee inclusivity awareness networks
- Dedicated Employee Assistance Programme to support with mental health
- Worksave pension scheme with up to 7% employer contribution

Plus, so much more

**Additional Information**:
**Your interview**: If you fit the behavioural profile to thrive within the role and environment, you will then be invited to a final stage interview which lasts approximately 60 mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.

**Onboarding**: Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

**Training and going live on the phones** From the first day of your journey at the AA, we’re here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you’ll support our customers in a fun, collaborative and engaging learning environment. You'll then progress onto the Academy where you'll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems.

  • Sales Advisor

    7 months ago

    Oldbury, United Kingdom The AA Full time

    **This is the job**: **Role**: Customer Sales Advisor **Location**: Oldbury - Hybrid **Salary**: £21,320.04 **Working hours**: Monday-Friday between 08:00-18:00 We have introduced Dynamic working into this role where once you complete training, your week will be split working from the office and at home! **Do you get a kick out of solving...

  • Customer Service Advisor

    7 months ago

    Oldbury, United Kingdom Lindab Ltd Full time

    **WE ARE NOW HIRING!** **Role: Customer Service Advisor** **Hours of Work: Monday - Thursday 08:00am - 17:00pm** **Friday 08:00am - 16:00pm** Do you have a **great communication skills** and experience working in a **pressurised **environment **juggling multiple tasks **simultaneously**?** Well, we have a great opportunity for a Customer Service Advisor...

  • Service Advisor

    2 months ago

    Oldbury, United Kingdom CV-Library Full time

    Service Advisor (Parts and Automotive) Location: Oldbury/Smethwick Salary up to £30k (Depending on experience) Purpose of the role: Perform a counter sales interface-based role, achieving a consistently high standard of performance associated with quality, cost and delivery. Act as a front-line liaison between the customer and relevant internal...

  • Customer Advisor

    6 months ago

    Oldbury, United Kingdom The AA Full time

    **This is the job**: Become a Customer Advisor **About Us**: At The AA, we’re not just about breakdowns - we’re about breakthroughs. Our customer advisors play a pivotal role in connecting with potential customers, understanding their needs, and providing tailored solutions. If you’re passionate about customer service and thrive on making a...

  • Customer Service Advisor

    6 months ago

    Oldbury, United Kingdom Lindab Ltd Full time

    **WE ARE NOW HIRING!** **Hours of Work: Monday - Thursday 8am - 5pm** **Friday 8am - 4pm** Do you have a **great communication skills** and experience working in a **pressurised **environment **juggling multiple tasks **simultaneously**?** Well, we have a great opportunity for a Customer Service Advisor to join our team in Birmingham! Within this role...

  • Parts Advisor

    7 months ago

    Oldbury, United Kingdom TTE (Truck & Trailer Equipment) Full time

    We currently have an exciting new opportunity for an experienced **Parts Advisor**, based at our main site in Oldbury and reporting directly to the General Manager. You will be responsible for both face-to-face and telephone sales enquires, from customers, identifying parts numbers required and processing through to invoicing and delivery whilst ensuring...

  • Parts Advisor

    6 months ago

    Oldbury, United Kingdom Motus Vehicle Solutions Full time

    Job Introduction We currently have an exciting new opportunity for an experienced **Parts Advisor**, based at our main site in Oldbury and reporting directly to the General Manager. You will be responsible for both face-to-face and telephone sales enquires, from customers, identifying parts numbers required and processing through to invoicing and delivery...

  • Internal Sales Engineer

    3 weeks ago

    Oldbury, United Kingdom CV-Library Full time

    Internal Sales Engineer / Sales Engineer / Internal Sales Executive required to join a leading global engineering manufacturer based in Dudley. The successful Internal Sales Engineer / Sales Engineer / Internal Sales Executive shall be responsible for technical advice, business development, account management generating quotations, and other more for all...

  • Customer Advisor

    7 months ago

    Oldbury, United Kingdom The AA Full time

    **This is the job**: **Job Title**:Assist Centre Customer Advisor **Location**:Oldbury - potential opportunity for hybrid working after training **Salary**:£21,320.04 **Contract**:Full time - permanent **Hours**:6 days on 3 days off - shifts between 7am & 10.45pm Want to be part of The Fast and The Curious? Interested in getting involved in The Call...

  • Assist Centre Customer Advisor

    7 months ago

    Oldbury, United Kingdom The AA Full time

    **This is the job**: **Job Title**:Assist Centre Customer Advisor **Location**:Oldbury **Salary**:£22,203 **Contract**:Full time - permanent **Hours**:6 days on 3 days off - shifts between 7am & 10.45pm based on an average working week of 36.25 hours **Expected start date**: Monday 20th May **Interviews to be completed between 22nd April and 3rd...

  • Customer Service Adv

    2 months ago

    Oldbury, United Kingdom CV-Library Full time

    Customer Service Advisor Location: Oldbury/Smethwick Salary: up to 27k (based on experience) A new opportunity to join this growing business and be part of this dynamic team. This role would really suit someone that prides themselves in delivering an efficient level of customer service. You will have experience within an office-based role, ideally...

  • Financial Services Senior Advisor

    2 weeks ago

    Oldbury, Sandwell, United Kingdom ERIKS Group Full time

    Senior Finance Business Partner Key ResponsibilitiesAs a Senior Finance Business Partner, you'll be responsible for partnering with our Sales Leadership Team to drive strategic decisions that shape our growth trajectory. You'll blend financial expertise with commercial acumen to deliver insights that inform our business strategy and contribute to our mission...