Sales Advisor

6 months ago

Oldbury, United Kingdom The AA Full time

**This is the job**:
**Role**: Customer Sales Advisor
**Location**: Oldbury
- Hybrid
**Salary**: £21,320.04
**Working hours**: Monday-Friday between 08:00-18:00

We have introduced Dynamic working into this role where once you complete training, your week will be split working from the office and at home

**Do you get a kick out of solving problems?**
**Are you energized by speaking to customers?**
**Well then, we just might make your day**

You’ll become an expert in our products and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right product/cover, every time. You'll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you'll be part of a team who set the tone for what our customers can expect from the AA. Some of the calls you deal with could be more complex or involve upset or distressed customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.

**What will I be doing?**:

- Taking inbound calls from Small Businesses and Manufacturers
- Making outbound calls to obtain sales through various leads and sources
- Qualifying the caller's requirements and deciding on the most appropriate course of action
- Dealing with customers' administrative needs wherever possible first time using the BCAS system
- Identifying and passing of complex calls to specific administrative departments or individuals
- Dealing with inbound sales enquiries from prospective members and making outbound prospect and follow up calls
- Taking ownership of all necessary actions required including payment process

**We’re looking for someone to become**:

- **A motivator**: you’ll be motivated to meet goals and remain determined to achieve
- **A socialiser**: you’ll adapt your behaviour to develop effective relationships and be energised by social interaction
- **A self-starter**: you’ll be proactive taking pride and ownership in your work
- **A composed operator**: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively

**Here's what we offer you**:

- The opportunity to join and learn within a team that’s as driven as they are supportive
- 23 days annual leave, with the ability to buy holiday
- Free breakdown membership
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Discounts on AA products including car and home insurance
- Access to employee inclusivity awareness networks
- Dedicated Employee Assistance Programme to support with mental health
- Worksave pension scheme with up to 7% employer contribution

Plus, so much more

**Additional Information**:
**Your interview**: If you fit the behavioural profile to thrive within the role and environment, you will then be invited to a final stage interview which lasts approximately 60 mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.

**Onboarding**: Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

**Training and going live on the phones** From the first day of your journey at the AA, we’re here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you’ll support our customers in a fun, collaborative and engaging learning environment. You'll then progress onto the Academy where you'll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems.

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