Customer Service Advisor

3 weeks ago

Oldbury, United Kingdom First Mile Full time

**About The Company**

First Mile is an award-winning recycling company and one of the fastest growing environmental businesses in the UK. We have been around since 2004 and help over 30,000 customers to go greener and to reduce their carbon footprint.

We believe in a world where you can recycle everything, and we are committed to a zero-to-landfill policy. We recycle or reuse as much as possible, and we measure the work that we do and give data to our customers so that they can understand their environmental impact and continuously improve.

We are the forefront of innovations in the circular economy - developing nationwide solutions for businesses such as Hunter Boots and Muji. We are continually supporting and investing in new technologies to find lower-carbon ways of working in the future and explore innovative solutions for businesses. Now, more than ever, the world’s resources need to be taken care of and our mission is to do exactly that. This wouldn’t be possible without the passion, hard work and commitment of our awesome team.

You will be joining a culture that encourages you to completely be yourself, to have fun and to get involved. We value everyone and appreciate and acknowledge the work that they do. We firmly believe in investing in our people and offer a wide range of development opportunities and chances to get involved with the wider business.

People come to work here because of the impact they can have, and the opportunities to grow, which is why we believe the most valuable thing we can offer you is responsibility, learning and opportunity to progress in our rapidly growing company, most of which can be hard to find elsewhere.

Here at First Mile we are looking for a fantastic customer success executive to provide firstclass customer service to our customers.

**About The Role**

If you’re an energetic individual who is committed to providing first-class customer service, signing up new customers and interested in recycling/ environmental issues, then this is a great opportunity for you.

You will amaze customers by providing swift and efficient responses to queries of all kinds including getting new customers across the line and set up. You will act as problem solver, resolving issues rapidly and identify ways to improve performance and service delivery to customers. You will contribute to the growth of the business by maximizing all inbound sales opportunities.

You will report to the Call Centre Manager on a daily basis.

5 days out of 7 days, 37.5 hours per week.

**Responsibilities include**:

- Incoming calls from existing customers: taking orders and dealing with general enquiries
- Solving both routine problems and complex customer enquiries and issues
- Complaint handling
- Outgoing courtesy calls to existing clients

**Requirements**:
To succeed in this role you will have a great phone manner and the ability to work within a team is absolutely essential. Other essential skills include:

- A strong sense of personal responsibility and accountability (put simply, someone who make things happen)
- The ability to think and act independently; be creative and curious,
- Determined, resilient and self-driven with a focus to succeed
- Excellent communication skills
- Accuracy/ attention to detail
- Enthusiastic and motivated
- Quick to learn. Being proactive about your development
- Logical approach to problem-solving
- Ability to prioritise tasks and manage time efficiently
- Good computer skills and experience of using a customer relationship management system

**Benefits**

We don’t have a ball pit or unlimited vacation, though we do offer a range of benefits to our employees including 25 days holiday (plus bank holidays) as well as an extra day for each complete year of service, and a company pension.

We will encourage you to follow your passions and we will give you the opportunity to learn and try new things within a structured framework designed to help you excel. On top of all this we’ve added some extras which include:

- Enhanced maternity/paternity scheme
- Regular company parties and events
- Employee recognition at our monthly town hall event
- 25 days holiday (plus bank holidays) as well as an extra day for each complete year of service.
- A £60 a month allowance to spend on you. If you want a gym membership, loads of cookies, to pamper yourself or to pay for a flight it is totally up to you
- Lots of drinks, food, socials, events throughout the year.
- But most importantly, a fun, positive, collaborate workplace in which you can learn, working for a rapidly growing, multi award-winning business in a sector that has never been more important.

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