Customer Service Advisor

3 days ago


Oldbury, United Kingdom Cousins Furniture Full time

**Location**: Oldbury (Head Office), West Midlands

**Job type**: Full-time, Permanent

**Responsibilities will include**:
- Professionally and effectively resolving all customer service issues following delivery
- Maintain company's core values, mission and reputation
- Analysing supplier performance
- Liaising with sales administration/ sales team
- Liaising with suppliers
- Order Processing on computerised system
- Arranging customer deliveries
- Negotiating financial settlements with Customers if requested/ authorised by a Senior Manager

**Key Skills**:
- The ambition to become a customer service champion
- Empathy
- Organisation
- Filing
- Keyboard / Typing
- Basic Microsoft Office (Word / Excel)
- Data Input
- Negotiation

**Annual Holidays**:20 days + Bank Holidays



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