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Parts Advisor

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OldburyonSevern, South Gloucestershire, United Kingdom Safer Hand Solutions Ltd Full time
Job Title: Parts Advisor - Commercial Vehicle Expert

**Job Summary:**

We are seeking an experienced Parts Advisor to join our team at Safer Hand Solutions Ltd. As a key member of our commercial vehicle sector, you will be responsible for providing exceptional customer service, identifying and selecting parts, and processing orders efficiently.

Key Responsibilities:

  • Customer Service:
    • Provide assistance to customers in person, over the phone, or via email.
    • Listen to customer inquiries regarding parts and accessories, and offer knowledgeable advice and recommendations.
    • Resolve customer issues and concerns in a professional and timely manner.
  • Parts Identification and Selection:
    • Use product catalogues, computer systems, and other resources to accurately identify required parts for commercial vehicles.
    • Assist customers in selecting appropriate parts based on their vehicle specifications and requirements.
    • Provide information on product availability, pricing, and alternative options as needed.
  • Order Processing and Inventory Management:
    • Process parts orders accurately and efficiently, including verifying part numbers, pricing, and availability.
    • Coordinate with warehouse staff to ensure timely fulfilment of orders.
    • Maintain accurate records of inventory levels and assist in inventory management tasks such as stock replenishment and cycle counting.
  • Technical Support:
    • Provide basic technical assistance to customers regarding the installation and use of parts and accessories.
    • Collaborate with service technicians and mechanics to address complex technical inquiries and ensure proper fitment of parts.
  • Sales and Promotion:
    • Upsell additional parts, accessories, or related products to customers based on their needs and preferences.
    • Promote special offers, promotions, and new products to drive sales and enhance customer satisfaction.
    • Build and maintain strong relationships with customers to encourage repeat business and referrals.

Requirements:

  • Previous experience in a similar role, preferably in the automotive or commercial vehicle industry.
  • Strong knowledge of commercial vehicle parts and accessories, including familiarity with various makes and models.
  • Excellent communication and customer service skills, with the ability to effectively interact with diverse customers.
  • Proficiency in using computer systems and software applications for order processing and inventory management.
  • Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced environment.
  • A proactive attitude with a willingness to learn and adapt to new technologies and products.
  • Knowledge and experience with the Kerridge system.

Benefits:

  • Excellent pension scheme
  • Discounted medical insurance
  • Life assurance
  • Various discounts
  • Wellbeing / mental health support
  • Referral scheme
  • Excellent holiday allowance
  • Great training and career development opportunities
  • Performance and recognition awards
  • Opportunity to travel for events