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Primary Care IT Specialist
2 months ago
NHS AfC:
Band 6Job Overview
The successful candidate will be tasked with delivering expert knowledge, training, and troubleshooting across all facets of primary care clinical systems. This role encompasses aspects of data integrity and clinical coding, as well as the analysis and interpretation of data, while supporting the Integrated Care Board (ICB) with digital initiatives. The individual will serve as the primary contact for primary care personnel seeking assistance with clinical systems, including Registration Authority support.
Managing their own workload under the supervision of the ICB, the post holder will ensure that the responsibilities of the role are met. The position embraces agile working, necessitating regular visits to various practices. Although employed by the Commissioning Support Unit (CSU), the post holder will be integrated within the Birmingham and Solihull ICB.
The Midlands and Lancashire Commissioning Support Unit values the contributions of serving personnel, reservists, veterans, and military families, and encourages applications from individuals within the armed forces community.
Main Responsibilities
· Facilitate effective project management and delivery across various tasks and initiatives.
· Provide high-quality support, including complex information analysis, stakeholder management, and communication strategies.
· Maintain clear and accurate communication with diverse organizations and individuals, ensuring the management of specific tasks and reporting across various specialties.
· Act as a key team member, fostering effective communication and stakeholder engagement both internally and externally.
· Ensure that clinical systems align with the operational, clinical, and business needs of the ICB and its member GP practices.
· Serve as the Information Management & Technology (IM&T) Specialist for clinical system support, handling RA Smart Card functions, basic IT inquiries, and assisting practices with data quality and system user support.
· Provide systems administration to maintain accurate local reference files.
The role demands strong motivational and performance management skills to effectively communicate objectives and present technical issues to non-technical audiences.
Working for Our Organization
The NHS stands as Europe's largest employer, renowned for its commitment to healthcare excellence and offering a dynamic work environment filled with challenges and opportunities.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is recognized as one of the largest and most successful commissioning support units in the UK, boasting high levels of staff and customer satisfaction. Our dedicated team of over 1,000 professionals across the Midlands and North West collaborates to make a positive impact on our customers, patients, and communities.
We provide a comprehensive range of professional services to Integrated Care Boards (ICBs), hospital trusts, local authorities, integrated care systems (ICSs), and other public entities nationwide, guided by our core NHS values.
What We Offer
In return, we offer a supportive environment conducive to learning and professional growth, with opportunities to enhance your skills and advance your career in a dynamic setting.
Joining our inclusive and innovative team comes with various benefits, including flexible working arrangements, a pension scheme, and a generous annual leave policy.
Our training programs and support networks empower you to take a leading role in the future of healthcare, regardless of your specialization or interests. Additionally, as an NHS staff member, you will enjoy numerous discounts at various restaurants and retail outlets.
Detailed Job Description and Main Responsibilities
Establish and maintain constructive relationships with a wide range of internal and external stakeholders, including member GP practices.
The post holder will facilitate the effective utilization of primary care IT systems, such as Emis and SystmOne, primarily collaborating with ICBs, GPs, and general practice staff.
· Engage in relevant internal and external working groups and initiatives, providing analytical advice and information to support complex projects.
· Collaborate with team members and GP practices to develop and implement data collection systems that yield accurate and timely information.
· Support the systems administration function by ensuring that system reference files are current and reflect changes in clinical systems.
· Continuously monitor service functionality, focusing on data quality, availability, and accuracy.
· Coordinate data quality initiatives to ensure data integrity and enable informed decision-making.
· Investigate information technology practices in General Practice, advising on best practices and facilitating compliance with relevant legislation.
· Develop action plans to address identified data quality issues and conduct thorough analyses of GP systems.
· Work with end users to optimize system usage through training and awareness sessions, enhancing IT skills among GP practice staff.
· Liaise with analysis services to extract and provide quality clinical data to practices and ICBs.
· Stay informed about developments in Data Quality methodology and Health Informatics, providing support to practices as needed.
· Plan and deliver training for ICBs, creating relevant training materials and ensuring compliance with health and safety regulations.
· Contribute to the development and testing of new system functionalities, ensuring effective communication with stakeholders.
· Prioritize and resolve issues across key departmental functions, including data quality and clinical system support.
· Ensure compliance with IM&T policies, supporting the development of policies related to training and data quality.
The job description and person specification outline the essential tasks and responsibilities of the role. The job holder may be required to undertake additional duties as directed by their line manager, with the understanding that the job description may be subject to ongoing review to meet the evolving needs of the department and organization.
· The post holder must cultivate strong working relationships and effective communication with colleagues in the ICB, General Practice staff, and other organizations.
Person Specification
Skills
Essential Criteria
- In-depth knowledge of EMIS or TPP SystmOne
- Experience in delivering training and understanding the significance of data quality
- Previous experience in a similar role or within Primary Care
- Proficient in Windows, Outlook, Word, and Excel
- Solid understanding of person-based clinical systems and the importance of high-quality information
The Midlands and Lancashire Commissioning Support Unit is committed to redeploying at-risk members of our existing workforce to new roles. All job advertisements are subject to this policy, and we reserve the right to close, delay, or remove advertisements during this process.
