Estate Services Assistant

2 weeks ago

London, Greater London, United Kingdom Islington Council Full time

Delivering Exceptional Customer Care in Housing Management

We are seeking a dedicated and reliable Estate Services Assistant to join our team at Islington Council. In this role, you will play a vital part in ensuring the smooth running of our housing estates, providing essential services to residents and maintaining a safe and welcoming environment.

Key Responsibilities:

  • Provide high-quality service delivery across all areas of responsibility, adhering to Islington Council's Commitment to Customer Care and Service Provision standards.
  • Manage routine estate liaison duties, including refuse collection, gas and electrical services, and other essential maintenance tasks.
  • Ensure all actions are conducted with a strong commitment to Islington Council's Equality and Diversity Strategy, promoting inclusivity and fairness in all interactions.
  • Undertake additional minor and non-recurring duties as assigned by management, contributing to the overall efficiency of the team.
  • Take proactive responsibility for safeguarding the well-being of children, young people, and vulnerable adults within your sphere of influence. Report any concerns promptly to a Team Leader.

Essential Skills and Experience:

  • Proven ability to perform cleaning duties effectively, both independently and as part of a team.
  • Strong interpersonal skills, enabling the establishment of positive working relationships with colleagues and residents.
  • Ability to respond calmly and efficiently to emergency situations, such as fire, flood, or lift breakdowns, and address resident complaints regarding disrepair.
  • Demonstrated responsibility in handling estate tools, equipment, keys to communal facilities, and void property keys.
  • Excellent communication skills for providing residents with necessary advice and assistance.
  • Competence in carrying out minor communal repairs while adhering to Health and Safety guidelines.
  • Physical stamina and ability to work outdoors in all weather conditions, including lifting and moving heavy items as required.
  • Flexibility to work rotating shifts.
  • A genuine commitment to safeguarding the well-being of children, young people, and vulnerable adults.

Essential Qualifications:

  • Demonstrated proficiency in literacy and numeracy, sufficient for providing concise reports on emergency or unusual occurrences.

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