Service Desk Support Specialist

2 days ago

Basingstoke, Hampshire, United Kingdom Adecco UK Limited Full time
Service Desk Operator Job Description

We are seeking a highly motivated and organized Service Desk Operator to join our team at Adecco UK Limited. As a Service Desk Operator, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service and technical support.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and remote access
  • Log calls accurately in a call logging system and escalate issues as necessary
  • Work independently on weekly assigned tasks and meet deadlines for new projects
  • Liaise with 2nd line and 3rd party support teams to resolve calls efficiently
Requirements:
  • Basic IT knowledge and experience with operating systems, Microsoft Office, and printer configuration
  • Ability to troubleshoot and fix issues via phone and remote access to hardware devices and software programs
  • Experience with call management software and working in a service desk environment
  • Excellent telephone manner and customer service skills
  • Ability to cope under pressure and work in a fast-paced environment
What We Offer:
  • Full training provided to ensure you have the skills and knowledge needed to succeed in the role
  • A friendly and supportive work environment
  • Onsite parking and the opportunity to work in a dynamic and growing company

If you are a motivated and organized individual with a passion for providing exceptional customer service and technical support, we would love to hear from you. Please apply today and take the first step towards a rewarding career with Adecco UK Limited.

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