Service Desk Specialist
1 day ago
Hemmersbach UK Ltd is a leading provider of IT infrastructure services, delivering solutions to top companies in the industry.
Job Title: Service Desk Associate - Hardware Diagnostics
Location: Basingstoke Head Office
We are seeking a skilled Service Desk Specialist to join our team, providing worldwide support for a major UK banking institution.
As a key member of our team, you will be the first point of contact for customers experiencing technical issues. Your primary focus will be on supporting print and imaging capabilities, utilizing your technical expertise to diagnose and resolve problems remotely.
When necessary, you will escalate issues to our on-site engineers, ensuring prompt and effective resolution. With a 24/7 shift pattern covering Europe, USA, and Asia, you will be part of a dynamic team that provides critical support to our clients.
Key Responsibilities:
- Provide technical support for print and imaging capabilities
- Diagnose and resolve issues remotely
- Escalate issues to on-site engineers when necessary
- Work a 24/7 shift pattern covering multiple regions
What We Offer:
- Opportunity to work with a leading provider of IT infrastructure services
- Chance to develop your technical skills and expertise
- Collaborative and dynamic work environment
- Competitive compensation and benefits package
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