Service Desk Specialist

5 days ago

Basingstoke, Hampshire, United Kingdom Hemmersbach UK Ltd Full time
{"title": "Service Desk Associate", "description": "Job Summary

Hemmersbach UK Ltd provides IT infrastructure services to leading companies in the industry. As a Service Desk Associate, you will be the first point of contact for technical issues and provide support for print and imaging capabilities.

Key Responsibilities
  • Provide technical support for hardware diagnostics and resolve issues remotely
  • Escalate complex issues to onsite engineers and ensure prompt resolution
  • Work in a 24/7 shift pattern, covering Europe, USA, and Asia
  • Collaborate with a dedicated team to provide worldwide support for a major banking institution
Requirements
  • Previous experience in a service or help desk environment is ideal
  • Strong attention to detail and a friendly, engaging approach to work
  • Enthusiasm to learn new technologies and support systems
What We Offer
  • Team spirit and a great working atmosphere
  • Opportunities for professional and personal development
  • A support package including pension, medical cash plan, and additional benefits

Please submit your CV and availability to interview, along with your salary expectations.

", "lang_code": "en"}

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