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Service Desk Specialist
2 months ago
About the Role
We are seeking a skilled Service Desk Specialist to join our team at Hemmersbach, a leading provider of IT infrastructure services. As a Service Desk Specialist, you will be the first point of contact for our clients when they experience technical issues.
Key Responsibilities
- Provide technical support and troubleshooting for print and imaging capabilities
- Perform remote diagnostics and resolve issues where possible
- Escalate complex issues to on-site engineers and ensure prompt resolution
- Work a varied shift pattern, including evenings and weekends, to provide 24/7 support
What We Offer
As a Service Desk Specialist at Hemmersbach, you will have the opportunity to work with a global team and provide support to one of the UK's Big-4 banking institutions. We offer a competitive salary, comprehensive training, and a supportive work environment.
About Hemmersbach
Hemmersbach is a global IT infrastructure services company with a presence in over 190 countries. We deliver exclusive services to leading companies in the IT industry and are committed to making a positive impact on the world. 20% of our profits go towards our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family, making us The Social Purpose IT Company.
