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Service Desk Support Specialist
2 months ago
We are seeking a highly motivated and organized Service Desk Operator to join our team at Adecco UK Limited. As a Service Desk Operator, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Provide technical support via phone, email, and remote access to resolve hardware and software issues.
- Log calls accurately in our call logging system and escalate issues to 2nd and 3rd line support teams as needed.
- Work independently on weekly assigned tasks and meet deadlines for new projects.
- Liaise with internal teams to resolve calls efficiently.
- Basic IT knowledge and experience with operating systems, Microsoft Office, and printer configuration.
- Ability to troubleshoot and resolve issues via phone and remote access.
- Experience with call management software and working in a service desk environment.
- Excellent communication and customer service skills.
- Ability to work under pressure and meet deadlines.
- Full training provided to ensure your success in the role.
- A friendly and supportive work environment.
- Opportunities for career growth and development.
We are an equal opportunities employer and welcome applications from all qualified candidates. By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement is available on our website.
