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Service Desk Specialist
2 months ago
About the Role
We are seeking a skilled Service Desk Specialist to join our team at Hemmersbach, a leading provider of IT infrastructure services. As a Service Desk Specialist, you will be the first point of contact for our clients when issues arise, providing timely and effective support to ensure minimal disruption to their operations.
Your Key Responsibilities
- Provide technical support for print and imaging capabilities, utilizing your problem-solving skills to diagnose and resolve issues remotely.
- Escalate complex issues to our on-site engineers, ensuring prompt and effective resolution.
- Work a well-balanced shift pattern, covering Europe, USA, and Asia, with minimal overnight demands.
- Collaborate with our team to provide 24/7 support, ensuring our clients receive seamless assistance.
About Hemmersbach
Hemmersbach is a global company with a presence in over 190 countries, delivering IT infrastructure services exclusively to leading companies in the industry. We are committed to making a positive impact, with 20% of our profits going towards our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family initiatives.
