Service Desk Support Specialist

3 days ago

Basingstoke, Hampshire, United Kingdom Adecco Full time
Service Desk Operator Job Description

We are seeking a highly motivated and organized Service Desk Operator to join our team at Adecco. As a Service Desk Operator, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service and technical support.

Key Responsibilities:
  • Provide technical support via phone, email, and remote access to clients with IT-related issues.
  • Log calls accurately in our call logging system and take ownership of resolving issues.
  • Work independently on weekly assigned tasks and meet deadlines for new projects.
  • Liaise with 2nd line and 3rd party support teams to resolve calls efficiently.
Requirements:
  • Basic IT knowledge, including familiarity with O/S systems, Microsoft Office, printer configuration, and email troubleshooting.
  • Ability to fix issues via phone and remote access to various hardware devices and software programs.
  • Experience of using call management software and working in a service desk environment.
  • Excellent telephone manner and customer service skills.
  • Ability to cope under pressure and work in a fast-paced environment.
What We Offer:
  • Full training provided to ensure you have the skills and knowledge needed to succeed in the role.
  • A friendly and supportive work environment.
  • Onsite parking and a competitive salary.

Adecco is an Equal Opportunities Employer and welcomes applications from all qualified candidates. By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement is available on our website.

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