Print Services Coordinator

3 weeks ago


London, Greater London, United Kingdom Ricoh Full time

Key Responsibilities

  • Provide a streamlined printing service to clients, ensuring adherence to established service level agreements (SLAs) and maintaining high customer satisfaction.
  • Address operational challenges promptly and effectively to guarantee optimal service delivery.
  • Cultivate strong relationships with users, managing their expectations and resolving straightforward operational issues to uphold superior customer service standards.
  • Execute the designated job profile tailored to site-specific requirements, aligning with business objectives and client needs.
  • Ensure all tasks are performed to the highest standards, meeting customer confidentiality, deadlines, SLAs, and key performance indicators (KPIs).
  • Comply with all company policies and procedures, including adherence to environmental, health, and safety (EHS) guidelines.
  • Maintain site compliance with the company's service excellence framework.

Desired Qualifications

  • Experience in printing operations utilizing production printers, particularly Ricoh and HP wide format printers.
  • Proficient understanding of Fiery and imposition software.
  • Basic familiarity with finishing equipment, such as Morgana, including PUR binding and booklet making; training will be provided if necessary.
  • Experience with mail merge processes.
  • Background in stock management and inventory control of marketing materials.
  • Involvement in print procurement activities.
  • Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Fundamental knowledge of Adobe Acrobat Professional.
  • Experience with administrative tasks, including data compilation for monthly reporting.

What We Offer

We value individuals with diverse backgrounds, strengths, and ideas. Bring your unique perspective, and we will provide opportunities to shape the future.

In return for your dedication, we offer:

  • A comprehensive compensation package, including a competitive salary, performance bonuses, and a range of company benefits such as generous holiday allowances, special leave for volunteering, and additional holiday purchase options.
  • Flexible retirement plans to support your overall well-being, including emotional and financial health resources, life insurance, medical coverage, gym memberships, and discounts on travel and retail.
  • A company vehicle or car allowance (specific to the role).
  • A chance to be part of a global organization.


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