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Print Production Team Lead
2 months ago
**Job Title:** Client Services Manager - Print Production
**Location:** London
**Salary:** £40,000 - £50,000
Hott Source, a leading print production company, is seeking an experienced Client Services Manager to join our team. As a key member of our management team, you will be responsible for managing client relationships, project coordination, and team management.
**Key Responsibilities:**
- **Client Relationship Management:** Develop and maintain strong relationships with clients, understanding their specific needs and goals.
- **Project Coordination:** Manage the entire lifecycle of print projects, from initial client consultation through to delivery, ensuring all deadlines are met and any issues are promptly resolved.
- **Quality Assurance:** Collaborate closely with the production team to ensure all work meets the required specifications and quality standards.
- **Quoting and Budgeting:** Prepare accurate quotes, manage budgets, and oversee cost-effectiveness of projects while maintaining quality.
- **Process Improvement:** Continuously identify opportunities to streamline processes and improve client satisfaction.
- **Problem Solving:** Proactively address any client concerns or production issues, ensuring a positive resolution and maintaining client trust.
- **Reporting:** Provide regular updates to senior management on client accounts, project statuses, and any potential risks or opportunities.
- **Management:** Manage and develop a growing team and set a clear example.
**Requirements:**
- Strong experience in a client services role within the print production industry
- Brief management experience
- Print production knowledge
- Team management experience
- Experience with estimating is highly desirable
- A knowledge of a range of print types - including digital, wide-format and litho
**Benefits:**
- Career progression opportunities
- On-site parking
- Life insurance
- Company pension