Event Planning Specialist

4 weeks ago

Manchester, United Kingdom Kimpton Clocktower Full time

We are excited to present an opportunity for a Meetings & Events Coordinator to become a vital part of our team at Kimpton Clocktower on a full-time basis.

This role offers a competitive hourly wage of £13.15, translating to an annual salary of £27,098.27, along with a performance-based bonus of 10% of the annual base salary.

At Kimpton, we are dedicated to enhancing lives through genuine human connections. This commitment fuels our operations and is the reason you will find fulfillment in your work here. Our team members are encouraged to express their individuality and creativity, striving to create memorable experiences for both colleagues and guests.

Kimpton Clocktower is committed to delivering a modern luxury hotel experience while fostering heartfelt connections with our guests and colleagues, a philosophy we refer to as Stay Human. We extend this warmth not only to our human guests but also to their furry companions.

Working at Kimpton transcends the traditional workplace experience. We value uniqueness, creativity, integrity, continuous improvement, focus, and passion.

In this role, you will have the opportunity to:

  • Be authentic - We encourage you to bring your true self to work, showcasing your unique personality.
  • Take initiative - We trust you to make decisions and apply your creativity to foster genuine connections with our guests.
  • Make a difference - Your contributions matter, and we will equip you with the necessary tools to deliver personalized experiences for our guests daily.

We are in search of a Meetings & Events Coordinator who will support the Events & Reservations office in converting and optimizing hotel and event inquiries and bookings to enhance revenue.

You will cultivate strong relationships with clients through consistent communication via phone, email, and in-person interactions. Actively seeking client feedback and sales leads will be a crucial part of your role. All bookings will be processed through our internal system, which includes generating written confirmations and function sheets.

Given the nature of this position, experience in Reservations, Groups, Meetings & Events is essential. Whether your background is in hotel operations or event venues, or you have experience in a sales administration role, this position could be an excellent fit for you.

To excel as a Meetings & Events Coordinator, you will need:

  • To manage inquiries effectively to maximize sales, occupancy, and revenue, including upselling equipment, food & beverage, and relevant hotel amenities.
  • To accurately enter all inquiries into the Sales and Catering system.
  • To prepare precise function sheets, distributing them weekly and coordinating with the Operations Team, providing updates as necessary.
  • To collaborate as part of a team to achieve departmental goals and budget targets.
  • To proactively address, resolve, and investigate any complaints.
  • To communicate with clients to ensure accurate details for each event and reservation.
  • To consistently provide exceptional service to all guests and clients making inquiries or bookings.
  • To identify client needs and determine how the hotel can meet those requirements.
  • To respond to all Meetings & Events inquiries in accordance with company standards.

Our Meetings & Events Coordinators enjoy a variety of benefits, including:

  • Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel groups, which offers global opportunities.
  • Taxi subsidies for shifts that start or end between 23:00 and 06:00.
  • Subsidized childcare support.
  • Meals provided during shifts.
  • 28 days of annual leave, including public holidays, increasing to a maximum of 33 days (pro-rated).
  • Company sick pay and life insurance for all colleagues.
  • Exclusive discounts for our hotels and restaurants worldwide.
  • Discounts at over 15,000 retailers, covering everything from retail to entertainment.
  • A generous Refer a Friend program.

If you are an individual who values authenticity and seeks to join a company that celebrates unique personalities, we encourage you to consider this opportunity as a Meetings & Events Coordinator.

All candidates must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer, committed to treating all colleagues equally and providing the same opportunities for skill development and growth.

As one of the world's leading hotel groups, we promise to deliver True Hospitality for Good, ensuring our guests and colleagues feel welcomed, cared for, recognized, and respected.

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