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Event Planning Specialist

2 months ago

Manchester, United Kingdom Kimpton Clocktower Full time

We are excited to announce an opportunity for a Meetings & Events Coordinator to become part of our team at Kimpton Clocktower on a full-time basis.

This role offers a competitive hourly wage of £13.15, translating to an annual salary of £27,098.27, along with a performance-based bonus of 10% of the annual base salary.

At Kimpton, we are committed to enhancing lives through genuine human connections. This dedication is at the core of our operations, making it a fulfilling environment for our team members. We encourage our colleagues to embrace their individuality and creativity, striving to deliver exceptional experiences for both guests and fellow team members.

Our philosophy, termed 'Stay Human', emphasizes the importance of fostering meaningful connections, not only with our guests but also with our four-legged companions.

Working with us is about more than just employment; it’s about being part of a vibrant culture that values personality, creativity, and continuous improvement.

In this role, you will have the opportunity to:

  • Express your true self - We value authenticity and encourage you to bring your unique personality to work.
  • Take initiative - We trust you to make decisions and utilize your creativity to foster heartfelt connections with our guests.
  • Make a difference - Your contributions matter, and we will equip you with the necessary tools to create personalized experiences for our guests.

We are seeking a Meetings & Events Coordinator who will support the Events & Reservations team in converting and optimizing hotel and event inquiries to enhance revenue.

Your responsibilities will include building strong relationships with clients through regular communication via phone, email, and in-person meetings. You will also be proactive in gathering client feedback and identifying sales opportunities. All bookings will be managed through our internal system, ensuring written confirmations and function sheets are accurately prepared.

Given the nature of this position, it is essential to have experience in Reservations, Groups, Meetings & Events. Whether your background is in hotel operations or sales administration, this role could be a great fit for you.

To excel as a Meetings & Events Coordinator, you will need to:

  • Effectively manage inquiries to maximize sales, occupancy, and revenue, including upselling equipment, food & beverage, and relevant hotel services.
  • Accurately input all inquiries into the Sales and Catering system.
  • Compile precise function sheets, distributing them weekly and coordinating with the Operations Team as needed.
  • Collaborate with the team to achieve departmental objectives and budget goals.
  • Address prevention, recovery, and investigation of any complaints.
  • Communicate with clients to gather accurate details for each event and reservation.
  • Consistently provide excellent service to all guests and clients making inquiries or bookings.
  • Identify client requirements and determine how the hotel can meet their needs.
  • Respond to all Meetings & Events inquiries in accordance with company standards.

Our Meetings & Events Coordinator will enjoy a variety of benefits, including:

  • Becoming part of the IHG Hotels & Resorts family, a leading global hotel company, which opens doors to worldwide opportunities.
  • Taxi subsidies for shifts that start or end between 23:00 and 06:00.
  • Subsidized childcare support.
  • Meals provided during shifts.
  • 28 days of holiday each year, including bank holidays, with the potential to increase to a maximum of 33 days (Pro Rated).
  • Company sick pay and life insurance for all colleagues.
  • Exclusive discounts for our hotels and restaurants globally.
  • Discounts from over 15,000 retailers, covering everything from retail to entertainment.
  • A generous Refer a Friend program.

If you are an individual who values authenticity and seeks to work in an environment that celebrates individuality, we encourage you to consider this opportunity as a Meetings & Events Coordinator.

All candidates must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer, committed to treating all colleagues with respect and providing equal opportunities for growth and development.

Join us in our mission to deliver True Hospitality for Good, making our guests and colleagues feel welcome, cared for, recognized, and respected.