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Event Planning Specialist

2 months ago

Manchester, United Kingdom Kimpton Clocktower Full time

We are excited to present an opportunity for a Meetings & Events Coordinator to become a vital part of our team at Kimpton Clocktower on a full-time basis.

This role offers a competitive hourly wage of £13.15, translating to an annual salary of £27,098.27, along with a performance-based bonus of 10% of the annual base salary.

At Kimpton, we are driven by a shared mission to enhance lives through genuine human connections. This commitment to emotional engagement shapes our work culture, fostering an environment where colleagues are encouraged to go above and beyond to create memorable experiences for both guests and each other.

Kimpton Clocktower is dedicated to delivering a modern luxury hotel experience while nurturing heartfelt connections with our guests and colleagues. We embrace individuality and creativity, emphasizing the importance of personality and passion in our workplace.

As a Meetings & Events Coordinator, you will have the opportunity to:

  • Express your true self - We value authenticity and encourage you to bring your unique personality to work.
  • Take initiative - You will have the autonomy to make decisions and apply your creativity to foster genuine connections with our guests.
  • Make a meaningful impact - Your contributions matter, and we will equip you with the necessary tools to create personalized experiences for our guests.

We are seeking a Meetings & Events Coordinator who will support the Events & Reservations office in converting and optimizing hotel and event inquiries to enhance revenue.

In this role, you will cultivate strong relationships with clients through consistent communication via phone, email, and in-person interactions. You will also proactively seek client feedback and sales leads. All bookings will be processed through our internal system, ensuring written confirmations and function sheets are created.

Given the nature of this position, experience in Reservations, Groups, Meetings & Events is essential. Whether your background is in hotel operations or event venues, or if you have worked in a sales administration capacity, this role could be a great fit for you.

To excel as a Meetings & Events Coordinator, you will need:

  • To effectively manage inquiries to maximize sales, occupancy, and revenue, including upselling equipment, food & beverage, and relevant hotel amenities.
  • To accurately enter all inquiries into the Sales and Catering system.
  • To prepare precise function sheets, distributing them weekly and collaborating with the Operations Team as needed.
  • To work collaboratively with the team to achieve departmental objectives and budget targets.
  • To proactively address, resolve, and investigate any complaints.
  • To communicate with clients to gather accurate details for each event and reservation.
  • To consistently provide exceptional service to all guests and clients making inquiries or bookings.
  • To identify client requirements and determine how the hotel can meet their needs.
  • To respond to all Meetings & Events inquiries in accordance with company standards.

Our Meetings & Events Coordinators enjoy a variety of benefits, including:

  • Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, which opens doors to global opportunities.
  • Taxi subsidies for shifts that start or end between 23:00 and 06:00.
  • Subsidized childcare support.
  • Meals provided during shifts.
  • 28 days of annual leave, including bank holidays, which can increase to a maximum of 33 days (pro-rated).
  • Company sick pay and life insurance for all colleagues.
  • Exclusive discounts at our hotels and restaurants worldwide.
  • Discounts from over 15,000 retailers, covering everything from retail to entertainment.
  • A generous Refer a Friend program.

If you are an individual who values authenticity and seeks to work in an environment that celebrates unique contributions, we encourage you to consider this opportunity as a Meetings & Events Coordinator.

Legal eligibility to work in the UK is required.

At IHG Hotels & Resorts, we pride ourselves on being an equal opportunity employer. We believe that all colleagues deserve equal treatment and opportunities for skill development and growth within our organization, without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.

At IHG, we are committed to delivering True Hospitality for Good, ensuring our guests and colleagues feel welcomed, valued, recognized, and respected, no matter where they are in the world.