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Event Planning Specialist

2 months ago

Manchester, United Kingdom Kimpton Clocktower Full time

We are excited to announce an opportunity for a Meetings & Events Coordinator to become a vital part of our team at Kimpton Clocktower on a Full-Time basis.

In this role, you will receive a competitive hourly wage of £13.15, translating to an annual salary of £27,098.27, with the potential for a 10% performance bonus.

At Kimpton, we are dedicated to enhancing lives through genuine human connections. This commitment inspires everything we do, making our workplace a fulfilling environment. Our team members are encouraged to express their individuality and creativity, striving to deliver exceptional experiences for both colleagues and guests.

Kimpton Clocktower embodies a modern luxury hotel experience while fostering heartfelt connections with our guests and colleagues. We believe in a culture of authenticity, extending our care to all beings, including our furry companions.

Working with us is about more than just a job; it’s about embracing your unique self. We prioritize:

  • Authenticity - We encourage you to bring your true self to work.
  • Empowerment - We trust you to make decisions and express your creativity.
  • Impact - Your contributions matter, and we equip you with the necessary tools to create personalized experiences for our guests.

As a Meetings & Events Coordinator, your primary responsibility will be to support the Events & Reservations office in converting and optimizing hotel and event inquiries to maximize revenue.

You will cultivate strong relationships with clients through consistent communication via phone, email, and in-person interactions. Actively seeking client feedback and sales leads will be essential, as well as managing bookings through our internal system, which includes generating written confirmations and function sheets.

Given the nature of this position, it is crucial to possess experience in Reservations, Groups, Meetings & Events. Whether your background is in hotel operations or sales administration, this role could be a perfect fit.

To excel as a Meetings & Events Coordinator, you will need:

  • To manage inquiries effectively to maximize sales, occupancy, and revenue, including upselling equipment, food & beverage, and relevant hotel amenities.
  • To accurately enter all inquiries into the Sales and Catering system.
  • To prepare precise function sheets, distributing them weekly and coordinating with the Operations Team as needed.
  • To collaborate as part of a team to achieve departmental goals and budget targets.
  • To proactively address and resolve any complaints.
  • To communicate with clients to gather accurate details for each event and reservation.
  • To consistently provide outstanding service to all guests and clients making inquiries or bookings.
  • To identify client needs and determine how the hotel can meet those requirements.
  • To respond to all Meetings & Events inquiries in accordance with company standards.

Our Meetings & Events Coordinators enjoy a variety of benefits, including:

  • Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies, offering global opportunities.
  • Taxi subsidies for shifts that start or end between 23:00 and 06:00.
  • Subsidized childcare support.
  • Meals provided during shifts.
  • 28 days of annual leave, including bank holidays, increasing to a maximum of 33 days (Pro Rated).
  • Company sick pay and life insurance for all colleagues.
  • Exclusive discounts at our hotels and restaurants worldwide.
  • Discounts from over 15,000 retailers, including retail and entertainment.
  • A generous Refer a Friend program.

If you are an individual who values authenticity and seeks to work in an environment that celebrates individuality, we encourage you to consider this opportunity as a Meetings & Events Coordinator.

Applicants must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are committed to being an equal opportunity employer, ensuring that all colleagues are treated with respect and have equal opportunities for growth and development.

Join us in our mission to deliver True Hospitality for Good, making our guests and colleagues feel welcome, cared for, recognized, and respected.