Customer Support Team Lead

6 days ago


Poole, Poole, United Kingdom Selco Builders Warehouse Full time
About the Role

We're seeking a highly motivated and ambitious individual to join our team as a Customer Support Team Lead at Selco Builders Warehouse.

Key Responsibilities:

  • Provide exceptional customer service to our trade customers, ensuring their needs are met and exceeded.
  • Lead and manage a team of customer support specialists, providing guidance and support to ensure seamless customer interactions.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure a cohesive and customer-centric approach.
  • Stay up-to-date with industry trends and best practices to continuously improve customer support services.

Requirements:

  • Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer service.
  • Leadership and management experience, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to prioritize tasks effectively.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to support your career growth.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • The opportunity to work with a leading trade supplier, with a strong reputation for excellence and customer service.


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