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Fashion Customer Support Specialist

2 months ago

Poole, Poole, United Kingdom Team Jobs Full time
Are you enthusiastic about the fashion industry and committed to providing outstanding customer support?

TeamJobs is thrilled to collaborate with a prominent Fashion Brand, seeking a dedicated Customer Care Executive to enhance their vibrant team.

Compensation: Up to £28,000 based on experience
Position Type: Permanent / Full-time
Working Hours: Monday to Friday, 09:30 AM - 6:00 PM

Primary Duties:

  • Deliver timely and professional assistance to customer inquiries through various channels including phone, email, and Live Chat.
  • Efficiently manage online sales returns.
  • Notify customers regarding out-of-stock items and process refunds.
  • Address concerns related to defective products, ensuring satisfactory resolutions.
  • Provide support to the B2B team as required.
  • Share positive customer feedback with the team.
  • Contribute to the enhancement of customer ticketing systems and other tools to improve operational efficiency.

Qualifications:

  • Strong technical skills; familiarity with Shopify and Sage 50 / 200 is advantageous.
  • A proactive, solution-oriented attitude.
  • Capability to work autonomously, take initiative, and recognize when to escalate issues.

Employee Benefits:

  • 22 days of annual leave
  • Early finish on Fridays during the summer months
  • £1,000 clothing allowance
  • Engaging team outings

Ready to leave your mark in the fashion sector? Apply now and merge your passion for fashion with exceptional customer service.

INDCP