Lead Customer Support Specialist
4 weeks ago
Are you an expert in customer support with a strong interest in leveraging innovative AI solutions to elevate customer satisfaction? If this resonates with you, consider joining Koin Limited as a Senior Customer Service Advisor. In this pivotal role, you will contribute to our commitment to delivering outstanding service to our esteemed clientele.
Key Responsibilities- Providing precise and timely responses to customer inquiries
- Overseeing and enhancing AI functionalities to ensure optimal customer satisfaction
- Addressing escalated customer issues to achieve swift resolutions
- Encouraging 5-star feedback through superior service and surpassing customer expectations
- Continuously improving customer interactions based on feedback
- Working collaboratively with various departments to ensure a cohesive customer journey
- Proven experience in customer support or a related domain
- Ability to manage teams and delegate tasks effectively
- Exceptional communication and interpersonal abilities
- Strong organizational skills with the capacity to handle multiple tasks
- Assertive nature with a commitment to high standards
- Positive, flexible, and enthusiastic demeanor
- Genuine interest in AI and advanced technologies (training will be provided)
If you are dedicated to providing top-notch customer service and eager to utilize AI technology to enhance customer interactions, we encourage you to explore this opportunity with us. This role offers a chance to elevate your customer service expertise.
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