Lead Customer Support Specialist

4 weeks ago


Poole, Poole, United Kingdom Koin Limited Full time
Senior Customer Service Advisor

Are you an expert in customer support with a strong interest in leveraging innovative AI solutions to elevate customer satisfaction? If this resonates with you, consider joining Koin Limited as a Senior Customer Service Advisor. In this pivotal role, you will contribute to our commitment to delivering outstanding service to our esteemed clientele.

Key Responsibilities
  • Providing precise and timely responses to customer inquiries
  • Overseeing and enhancing AI functionalities to ensure optimal customer satisfaction
  • Addressing escalated customer issues to achieve swift resolutions
  • Encouraging 5-star feedback through superior service and surpassing customer expectations
  • Continuously improving customer interactions based on feedback
  • Working collaboratively with various departments to ensure a cohesive customer journey
Requirements
  • Proven experience in customer support or a related domain
  • Ability to manage teams and delegate tasks effectively
  • Exceptional communication and interpersonal abilities
  • Strong organizational skills with the capacity to handle multiple tasks
  • Assertive nature with a commitment to high standards
  • Positive, flexible, and enthusiastic demeanor
  • Genuine interest in AI and advanced technologies (training will be provided)

If you are dedicated to providing top-notch customer service and eager to utilize AI technology to enhance customer interactions, we encourage you to explore this opportunity with us. This role offers a chance to elevate your customer service expertise.



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