Client Support Specialist

3 weeks ago


Poole, Poole, United Kingdom Tate Full time £24,800
Position Overview

We are seeking a dedicated Client Support Specialist to join our team. This role offers the flexibility of a hybrid or fully remote working arrangement for qualified candidates based in the UK.

Key Responsibilities

The Client Support Specialist will be responsible for delivering exceptional service to our retail partners. You will collaborate closely with regional sales teams to identify potential challenges and ensure smooth operations.

  • Manage customer orders from initial entry to final invoicing.
  • Provide support to sales representatives and agents regarding customer accounts and order-related inquiries.
  • Analyze and present data on customer performance to the sales team.
  • Process orders through the B2B system and handle manual order entries.
  • Assist the Senior Merchandising Specialist with order processing and administrative tasks.
  • Ensure accurate application of carriage charges, discounts, and product catalogs to orders.
Qualifications

The ideal candidate will possess:

  • A minimum of 2 years of experience in a customer service role.
  • Knowledge of logistics, transportation, and order management.
  • Advanced skills in MS Office Suite (Word, Excel, PowerPoint, and Outlook).
  • Fluency in English, with proficiency in French being a plus.
Working Environment

We prioritize your comfort and accessibility, ensuring a supportive work environment. The role offers a competitive salary along with a 5% annual bonus and a range of excellent benefits.



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