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Client Support Specialist

2 months ago


Poole, Poole, United Kingdom Team Jobs - Commercial Full time £14

Company Overview: TeamJobs - Commercial is collaborating with a prominent manufacturing organization seeking to expand their customer support team.

Position: We are currently in search of two Client Support Specialists to join our team on a temporary basis.

Opportunity: This role presents an excellent chance for individuals with prior experience in a call center environment.

Working Hours: The position requires availability during the following hours:

  • Monday to Friday: 05:00 - 20:00
  • Saturday, Sunday, and Bank Holidays: 09:00 - 17:00

Schedule: The role entails:

  • 30 hours per week
  • 5 days a week
  • Shifts ranging from 6 to 8 hours
  • Weekend work is required on a rotational basis, with two days off during the week in lieu.

Transportation: Please note that the location is not easily accessible via public transport; therefore, a full driving license is essential for early and late shifts.

Key Responsibilities:

  • Monitor fault management systems.
  • Receive and manage calls from customers and other stakeholders.
  • Ensure attention to relevant contract details.
  • Handle and respond to emails, taking appropriate actions based on contract requirements.

Qualifications:

  • Experience with Microsoft applications and CRM systems is preferred.

This role is available for immediate commencement.