Client Support Specialist
3 weeks ago
Location: Poole, Dorset
Employment Type: Permanent
Working Hours: 40 hours per week
We are a forward-thinking engineering firm focused on the aerospace sector, partnering with leading airlines and manufacturers.
Our dedicated team of workshop and field engineers delivers maintenance and repair services for aircraft tools and equipment throughout the UK and Europe.
Key Responsibilities:
- Assist both internal and external clients with all aspects of equipment repair.
- Work closely with field engineering teams and suppliers to ensure prompt service delivery and meet client expectations.
- Coordinate site surveys for Field Engineers.
- Distribute tasks to engineering teams and schedule subcontractors.
- Maintain our asset management system and customer online tracking platform.
- Perform general administrative duties to support operational efficiency.
Qualifications:
- Proactive mindset with a strong commitment to exceptional client service.
- Excellent planning and organizational skills, with a methodical approach to problem-solving.
- Proficient in Microsoft Office Suite (Email, Outlook, Word, Excel).
- Possession of a full clean driving license.
- Willingness to travel as required.
Benefits:
- Comprehensive on-the-job training and continuous support.
- Generous holiday allowance plus public holidays.
- Opportunities for ongoing training and career advancement.
- Mental health support initiatives to promote employee well-being.
Join our team and contribute to a company that values your professional development and well-being.
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