Customer Care Executive
4 weeks ago
TeamJobs is excited to partner with a leading Fashion Brand in Poole, and we're searching for a dedicated Customer Care Executive to join their dynamic team
Salary: Up to 28,000 DOE
Location: Poole, Dorset
Contract Type: Permanent / Full-time
Hours: Monday to Friday, 09:30 AM - 6:00 PM
Key Responsibilities:
- Provide prompt and professional responses to customer inquiries via phone, email, and Live Chat.
- Manage web sales returns efficiently.
- Inform customers about unavailable items and handle refunds.
- Assist with issues related to faulty garments, ensuring satisfactory resolutions.
- Offer support to the B2B team as needed.
- Share positive customer feedback with the team.
- Contribute to the development of customer ticketing systems and other tools to enhance efficiency.
Requirements:
- Strong proficiency in systems; experience with Shopify and Sage 50 / 200 is a plus.
- A positive, problem-solving mindset.
- Ability to work independently, take initiative, and know when to escalate issues.
Benefits Package:
- 22 days of annual leave
- Early finish on Fridays during the summer
- 1,000 clothing allowance
- Fun team outings
Ready to make your mark in the fashion industry? Apply now and combine your love for fashion with outstanding customer care
INDCP
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