Customer Care Specialist
4 weeks ago
Position Overview:
As a Customer Care Specialist, you will play a vital role in delivering outstanding service by effectively managing vehicle appointments, repairs, and customer interactions from the initial inquiry to the final vehicle handover.
Key Duties:
- Organize vehicle service appointments and repairs efficiently.
- Provide precise and transparent cost assessments for repair services.
- Maintain continuous and effective communication with clients throughout the repair journey.
- Address customer questions and concerns in a professional and timely manner.
- Create service documentation, job tickets, and follow-up systems.
- Accurately update customer and vehicle maintenance records.
- Document warranty services in accordance with company protocols.
- Ensure all tasks are completed as per specifications and billed accurately.
- Collaborate with technicians to guarantee smooth workflow and prompt repairs.
- Coordinate the procurement of parts and tools as necessary.
Candidate Profile:
- Exceptional customer service capabilities
- Strong communication and interpersonal skills
- Effective organizational and time management abilities
- Meticulous attention to detail
- Proficiency in relevant software applications
- Experience with Kerridge, 1Link, or similar DMS platforms is advantageous
- Prior experience in the automotive sector is preferred
- A valid Full UK Driving Licence is required
If you possess the experience and skills required for this role, we encourage you to explore this opportunity.
Consultant: Beckie Gardner
Job Number: / INDIND
Platinum Recruitment Consultancy is acting as an Employment Agency in relation to this vacancy.
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