Customer Care Specialist

4 weeks ago


Poole, Poole, United Kingdom Platinum Recruitment Consultancy Full time

Position Overview:

As a Customer Care Specialist, you will play a vital role in delivering outstanding service by effectively managing vehicle appointments, repairs, and customer interactions from the initial inquiry to the final vehicle handover.

Key Duties:

  • Organize vehicle service appointments and repairs efficiently.
  • Provide precise and transparent cost assessments for repair services.
  • Maintain continuous and effective communication with clients throughout the repair journey.
  • Address customer questions and concerns in a professional and timely manner.
  • Create service documentation, job tickets, and follow-up systems.
  • Accurately update customer and vehicle maintenance records.
  • Document warranty services in accordance with company protocols.
  • Ensure all tasks are completed as per specifications and billed accurately.
  • Collaborate with technicians to guarantee smooth workflow and prompt repairs.
  • Coordinate the procurement of parts and tools as necessary.

Candidate Profile:

  • Exceptional customer service capabilities
  • Strong communication and interpersonal skills
  • Effective organizational and time management abilities
  • Meticulous attention to detail
  • Proficiency in relevant software applications
  • Experience with Kerridge, 1Link, or similar DMS platforms is advantageous
  • Prior experience in the automotive sector is preferred
  • A valid Full UK Driving Licence is required

If you possess the experience and skills required for this role, we encourage you to explore this opportunity.

Consultant: Beckie Gardner
Job Number: / INDIND

Platinum Recruitment Consultancy is acting as an Employment Agency in relation to this vacancy.



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