Customer Care Specialist
4 weeks ago
We are collaborating with a well-established manufacturing firm seeking to recruit 2 Customer Service Fault Coordinators for an ongoing temporary role. This position is ideal for candidates with prior experience in customer support environments.
- Working hours are scheduled between 05:00 - 20:00 from Monday to Friday, and 09:00 - 17:00 on weekends and public holidays.
- The role offers 30 hours per week, spread over 5 days, with shifts lasting between 6 to 8 hours at a competitive rate of £13.80 per hour.
- Weekend work is required once every three weeks, with two days off during the week in compensation.
Please note that a full driving license is essential due to limited public transport access during early and late shifts.
Key Responsibilities:
- Gaining a comprehensive understanding of customer needs.
- Overseeing fault management systems.
- Managing incoming calls from customers, switchboard inquiries, and the general public.
- Adhering to a daily task schedule.
- Paying meticulous attention to relevant contract details.
- Handling and responding to emails in accordance with contract specifications.
Ideal Candidate Profile:
- Demonstrated ability to perform under pressure while managing multiple responsibilities.
- Proven capability to follow established processes and make informed decisions.
- Familiarity with Microsoft applications and CRM systems.
If you believe you possess the necessary skills and experience for this role, we encourage you to submit your application for consideration.
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