Fashion Customer Support Specialist

4 weeks ago


Poole, Poole, United Kingdom Team Jobs Full time
Are you enthusiastic about the fashion industry and committed to providing top-notch customer service?

TeamJobs is thrilled to collaborate with a prominent Fashion Brand, seeking a dedicated Customer Care Executive to enhance their vibrant team.

Compensation: Up to £28,000 based on experience
Work Arrangement: Permanent / Full-time
Working Hours: Monday to Friday, 09:30 AM - 6:00 PM

Key Duties:

  • Deliver timely and professional assistance to customer inquiries through various channels including phone, email, and Live Chat.
  • Efficiently manage returns from online sales.
  • Notify customers regarding out-of-stock items and process refunds accordingly.
  • Address concerns related to defective products, ensuring satisfactory resolutions.
  • Provide support to the B2B division as required.
  • Communicate positive customer feedback to the team.
  • Contribute to the enhancement of customer ticketing systems and other operational tools.

Qualifications:

  • Strong familiarity with systems; experience with platforms like Shopify and Sage 50 / 200 is advantageous.
  • A proactive, solution-oriented approach.
  • Capability to work autonomously, take initiative, and recognize when to escalate matters.

Perks:

  • 22 days of annual leave
  • Early finish on Fridays during summer months
  • £1,000 clothing allowance
  • Engaging team outings

Are you ready to make a significant impact in the fashion sector? Apply now and merge your passion for fashion with exceptional customer service.

INDCP



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