Rostering Administrator

4 weeks ago


Plymouth, Plymouth, United Kingdom Great Western Railway Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our West Revenue Protection team as a Rostering Clerk/Administrator Revenue Protection. This is a new role that will support a team of 50 on-board colleagues, including Ticket Examiners, Revenue Protection Inspectors, and Revenue Investigators.

Key Responsibilities
  • Analyze passenger numbers, busy services, and routes to create effective diagrams that maximize revenue income.
  • Collate figures and facilitate reports for the management team to review with colleagues.
  • Implement new systems to ensure the team can be run at maximum efficiency.
  • Monitor annual leave and absence levels and adapt rosters accordingly.
  • Plan and organize rosters, hotels, and resources for Revenue Protection events.
  • Order and maintain crew equipment and uniform.
  • Print and mail drop information for colleagues.
  • Ensure GDPR is maintained throughout the team.
  • Post on notice boards important information.
  • Filing and maintenance of crew records on Paper Vision.
  • Attend high-profile confidential meetings within the GWR network and note/minutetake to a high standard.
  • Report information to other departments through various systems.
  • Take notes and messages for the Revenue Protection Managers in their absence.
  • Problem-solve and solution-find for colleagues.
About You
  • Professional, clear communication, and interpersonal skills.
  • Naturally proactive with a good eye for detail.
  • Calm and confident, working well under pressure.
  • Enthusiastic about creating and designing efficient team systems.
  • Multitasker.
Requirements
  • Excellent computer skills, ideally experienced in using Office 365 (additional training will be provided for railway-specific applications).
  • Previous experience using Excel to monitor team performance using formulas, creating spreadsheets, and running reports.
  • Previous experience in administrative roles.
  • Ideally experience with creating effective rosters for a team.
  • Ability to follow and implement agreed rostering rules and implement consistently.
What We Offer

Your initial salary will be £30,585 pro rata on completion of your probationary period. As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits, including a defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored healthcare plan, discounted shopping and gym membership, and an employee assistance program. Your uniform is provided.

You must live within one hour's traveling time from Plymouth station. There are occasions that may require very early starts and late finishes, so you must be able to travel to and from the station at times when there is no public transport.

We value our differences and maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working, and seeing all our colleagues grow and thrive.



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