Rostering Clerk/Administrator Revenue Protection Specialist

1 month ago

Plymouth, Plymouth, United Kingdom Great Western Railway (GWR) Full time
About the Role

We are seeking a highly organized and detail-oriented Rostering Clerk/Administrator Revenue Protection to join our team at Great Western Railway (GWR). As a key member of our Revenue Protection team, you will play a crucial role in supporting our on-board colleagues and ensuring the smooth operation of our revenue protection services.

Key Responsibilities
  • Analyze passenger numbers, busy services, and routes to create effective diagrams that maximize revenue income.
  • Collate figures and facilitate reports for the management team to review with colleagues.
  • Implement new systems to ensure the team can be run at maximum efficiency.
  • Monitor annual leave and absence levels and adapt rosters accordingly.
  • Plan and organize rosters, hotels, and resources for revenue protection events.
  • Order and maintain crew equipment and uniform.
  • Print and mail drop information for colleagues.
  • Ensure GDPR is maintained throughout the team.
  • Post on notice boards important information.
  • Filing and maintenance of crew records on Paper Vision.
  • Attend high-profile confidential meetings within the GWR network and note/minutetake to a high standard.
  • Report information to other departments through various systems.
  • Take notes and messages for the Revenue Protection Managers in their absence.
  • Problem solve and solution find for colleagues.
About You

We are looking for a professional with excellent communication and interpersonal skills, who is naturally proactive with a good eye for detail. You should be calm and confident, working well under pressure, and enthusiastic about creating and designing efficient team systems.

Key skills and experience required include:

  • Excellent computer skills, ideally experienced in using Office 365 (additional training will be provided for railway-specific applications).
  • Previous experience using Excel to monitor team performance using formulas, creating spreadsheets, and running reports.
  • Previous experience in administrative roles.
  • Ideally experience with creating effective rosters for a team.
  • Ability to follow and implement agreed rostering rules and implement consistently.
What We Offer

As a GWR colleague, you will enjoy a range of benefits, including a defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored healthcare plan, discounted shopping and gym membership, and an employee assistance program. Your uniform is provided.

We are committed to providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences and maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working, and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options.

  • Rostering Administrator

    4 weeks ago

    Plymouth, Plymouth, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly organized and detail-oriented Rostering Clerk/Administrator to join our West Revenue Protection team. As a key member of our team, you will be responsible for creating, reviewing, and monitoring rosters for our team of 50 on-board colleagues.Key ResponsibilitiesAnalyze passenger numbers, busy services, and routes to...

  • Rostering Administrator

    4 weeks ago

    Plymouth, Plymouth, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly organized and detail-oriented Rostering Clerk/Administrator to join our West Revenue Protection team. As a key member of our team, you will be responsible for creating, reviewing, and monitoring rosters for our team of 50 on-board colleagues.Key ResponsibilitiesAnalyze passenger numbers, busy services, and routes to...

  • Rostering Administrator

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Great Western Railway Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our West Revenue Protection team as a Rostering Clerk/Administrator Revenue Protection. This is a new role that will support a team of 50 on-board colleagues, including Ticket Examiners, Revenue Protection Inspectors, and Revenue Investigators.Key ResponsibilitiesAnalyze...

  • Rostering Administrator

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Great Western Railway Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our West Revenue Protection team as a Rostering Clerk/Administrator Revenue Protection. This is a new role that will support a team of 50 on-board colleagues, including Ticket Examiners, Revenue Protection Inspectors, and Revenue Investigators.Key ResponsibilitiesAnalyze...

  • Area Revenue Protection Manager West

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Great Western Railway Full time

    About the RoleWe are seeking a highly skilled and experienced Revenue Protection Team Lead to join our team in the West region. As a key member of our Revenue Protection team, you will be responsible for leading and motivating a team of Revenue Protection Inspectors and Ticket Examiners to deliver outstanding customer service and achieve targets.Main...

  • Area Revenue Protection Manager West

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Great Western Railway Full time

    About the RoleWe are seeking a highly skilled and experienced Revenue Protection Team Lead to join our team in the West region. As a key member of our Revenue Protection team, you will be responsible for leading and motivating a team of Revenue Protection Inspectors and Ticket Examiners to deliver outstanding customer service and achieve targets.Main...

  • Area Revenue Protection Manager West

    1 month ago

    Plymouth, Plymouth, United Kingdom Great Western Railway (GWR) Full time

    About the RoleWe are seeking a highly skilled and experienced Revenue Protection Manager to lead our team in the West region. As a key member of our On Train team, you will be responsible for developing and implementing strategies to reduce ticketless travel and ensure the department operates professionally, meeting or exceeding targets while maintaining an...

  • Area Revenue Protection Manager West

    1 month ago

    Plymouth, Plymouth, United Kingdom Great Western Railway (GWR) Full time

    About the RoleWe are seeking a highly skilled and experienced Revenue Protection Manager to lead our team in the West region. As a key member of our On Train team, you will be responsible for developing and implementing strategies to reduce ticketless travel and ensure the department operates professionally, meeting or exceeding targets while maintaining an...

  • Area Revenue Protection Manager West

    1 month ago

    Plymouth, Plymouth, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly skilled and experienced Revenue Protection Manager to lead our team in the West region. As a key member of our On Train team, you will be responsible for developing and implementing systems to reduce or eliminate ticketless travel, ensuring the department operates professionally and meets or exceeds targets while...

  • Area Revenue Protection Manager West

    1 month ago

    Plymouth, Plymouth, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly skilled and experienced Revenue Protection Manager to lead our team in the West region. As a key member of our On Train team, you will be responsible for developing and implementing systems to reduce or eliminate ticketless travel, ensuring the department operates professionally and meets or exceeds targets while...

  • Care Planner

    2 weeks ago

    Plymouth, Plymouth, United Kingdom Prestige Nursing & Care Full time

    About the Role:We are seeking a skilled Care Planner to join our team at Prestige Nursing & Care. As a Care Planner, you will play a crucial role in ensuring the effective management of our care services, including rostering and planning. Your primary responsibility will be to assist the Branch Manager in meeting key business and compliance targets.Key...

  • Revenue Management Specialist

    2 weeks ago

    Plymouth, Plymouth, United Kingdom Pertemps Full time

    Pertemps is seeking a Revenue Management Specialist to lead the financial operations of a leading retailer's head office in Plymouth, UK. The ideal candidate will have experience in financial reconciliation, leadership qualities, and expertise in handling in-store and e-commerce payment and revenue processes.Key Responsibilities:Manage reconciliation across...

  • Railway Operations Coordinator

    1 month ago

    Plymouth, Plymouth, United Kingdom Transpennine Trains Limited Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Railway Operations Coordinator. This is a unique opportunity to work in a fast-paced environment and contribute to the success of our railway operations.Key ResponsibilitiesSupport a widespread team covering 5 depots from Exeter to Penzance, completing a...

  • Railway Operations Coordinator

    1 month ago

    Plymouth, Plymouth, United Kingdom Transpennine Trains Limited Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Railway Operations Coordinator. This is a unique opportunity to work in a fast-paced environment and contribute to the success of our railway operations.Key ResponsibilitiesSupport a widespread team covering 5 depots from Exeter to Penzance, completing a...

  • Assistant Shop Manager

    3 weeks ago

    Plymouth, Plymouth, United Kingdom Cats Protection Full time

    Job Title: Assistant Shop ManagerWe are seeking an experienced and passionate Assistant Shop Manager to join our team at Cats Protection.Key Responsibilities:Lead and manage a team of retail staff to achieve sales targets and provide excellent customer service.Oversee the day-to-day operations of the shop, including stock management, visual merchandising,...

  • Retail Store Manager

    2 weeks ago

    Plymouth, Plymouth, United Kingdom Cats Protection Full time

    Job Title: Shop ManagerWe are seeking a highly motivated and experienced Shop Manager to join our team at Cats Protection. As a Shop Manager, you will be responsible for leading our retail team and ensuring the smooth operation of our shop in Plymouth.Key Responsibilities:Lead and manage a team of retail staff to achieve sales targets and provide excellent...

  • Retail Store Manager

    2 weeks ago

    Plymouth, Plymouth, United Kingdom Cats Protection Full time

    Job Title: Shop ManagerWe are seeking a highly motivated and experienced Shop Manager to join our team at Cats Protection. As a Shop Manager, you will be responsible for leading our retail team and ensuring the smooth operation of our shop in Plymouth.Key Responsibilities:Lead and manage a team of retail staff to achieve sales targets and provide excellent...

  • Assistant Shop Manager

    3 weeks ago

    Plymouth, Plymouth, United Kingdom Cats Protection Full time

    Job Title: Assistant Shop ManagerWe are seeking an experienced and passionate Assistant Shop Manager to join our team at Cats Protection.Key Responsibilities:Lead and manage a team of retail staff to achieve sales targets and provide excellent customer service.Oversee the day-to-day operations of the shop, including stock management, visual merchandising,...

  • Retail Store Supervisor

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Cats Protection Full time

    Job Title: Shop ManagerWe are seeking a highly motivated and experienced Shop Manager to join our team at Cats Protection in Plymouth.About the Role:As a Shop Manager, you will be responsible for leading our retail team and ensuring the smooth operation of our shop in Plymouth.Key Responsibilities:Lead and manage a team of retail staff to achieve sales...

  • Retail Store Supervisor

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Cats Protection Full time

    Job Title: Shop ManagerWe are seeking a highly motivated and experienced Shop Manager to join our team at Cats Protection in Plymouth.About the Role:As a Shop Manager, you will be responsible for leading our retail team and ensuring the smooth operation of our shop in Plymouth.Key Responsibilities:Lead and manage a team of retail staff to achieve sales...