Area Revenue Protection Manager West

4 weeks ago

Plymouth, Plymouth, United Kingdom Great Western Railway Full time
About the Role

We are seeking a highly skilled and experienced Revenue Protection Team Lead to join our team in the West region. As a key member of our Revenue Protection team, you will be responsible for leading and motivating a team of Revenue Protection Inspectors and Ticket Examiners to deliver outstanding customer service and achieve targets.

Main Responsibilities
  • Lead and motivate the Revenue Protection team to deliver exceptional customer service and meet or exceed targets.
  • Coach and develop colleagues to improve performance and drive up standards.
  • Develop and implement strategies to reduce ticketless travel and improve revenue.
  • Coordinate revenue activities with Stations and On Board colleagues.
  • Liaise with British Transport Police and other external agencies.
  • Plan effective and efficient rosters.
  • Ensure Health and Safety and Security standards are met.
  • Undertake an on-call commitment.
Requirements
  • Proven experience of leading and motivating a team.
  • Excellent written and verbal communication skills.
  • Strong analytical skills.
  • A passion for customer service.
  • Knowledge of PACE would be advantageous.
What We Offer

As a member of our team, you will enjoy a range of benefits including comprehensive training, on-going development, and a defined benefit pension scheme. You will also have access to free rail travel across the GWR network for you and your family, as well as a company-sponsored health care plan and discounted shopping.

We value diversity and inclusion and are committed to creating an inclusive environment for all our colleagues. We celebrate and encourage diversity of thought, progressive ways of working, and seeing all our colleagues grow and thrive.

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