Area Revenue Protection Manager West

1 month ago

Plymouth, Plymouth, United Kingdom FirstGroup Full time

About the Role

We are seeking a highly skilled and experienced Revenue Protection Manager to lead our team in the West region. As a key member of our On Train team, you will be responsible for developing and implementing systems to reduce or eliminate ticketless travel, ensuring the department operates professionally and meets or exceeds targets while maintaining an excellent level of customer service.

Main Responsibilities

  • Lead and motivate the Revenue Protection Inspectors and Ticket Examiners to deliver outstanding customer service.
  • Coach and develop colleagues and manage performance.
  • Drive up standards and reduce ticketless travel.
  • Coordinate revenue activities with Stations and On Board colleagues.
  • Liaise with British Transport Police and other external agencies.
  • Plan effective and efficient rosters.
  • Be responsible for Health and Safety and Security.
  • Undertake an on-call commitment.

Requirements

  • Pro-active approach to managing colleagues and achieving KPls.
  • Passionate about delivering exceptional customer experience.
  • Eye for detail and ability to analyse performance and identify areas for improvement.
  • Adaptable in hours, including early starts and late finishes.

What We Offer

As a Revenue Protection Manager at GWR, you will enjoy a range of benefits, including on-going development, a defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping, and an employee assistance programme.

Our Commitment to Diversity and Inclusion

We value our differences and maintain a zero-tolerance approach to any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working, and seeing all our colleagues grow and thrive.

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