Guest Relations Specialist

4 weeks ago

London, Greater London, United Kingdom Thistle Marble Arch Full time

Position Overview

As a vital member of our Concierge team, you will be the first point of contact for our esteemed guests, ensuring a warm and inviting welcome. Your role will involve understanding and anticipating the unique preferences of each guest, thereby enhancing their overall experience. You will be responsible for greeting guests, providing detailed information about room amenities, and promoting the various services and offerings available at our establishment.

Key Responsibilities

  • Deliver exceptional service with a commitment to excellence and a willingness to learn and grow within the hospitality industry.
  • Maintain a professional demeanor while interacting with guests in a public-facing role.
  • Build rapport with guests through empathy and genuine interactions.
  • Exhibit a friendly and approachable personality, ensuring guests feel at ease.
  • Pay close attention to detail to ensure accuracy in all tasks.
  • Show a strong desire to develop a career in hospitality.
  • Collaborate effectively with team members to provide seamless service.
  • Bring prior experience from a dynamic service environment.

Benefits of Joining Our Team

  • Opportunities for professional development and career advancement.
  • Employee discounts on accommodations, dining, and other services within the hotel group.
  • Interest-free loans for travel expenses (subject to conditions).
  • Access to a comprehensive Employee Assistance Program available 24/7.
  • Participation in pension and healthcare schemes.
  • Early access to earned wages through our financial wellness program.
  • Paid days for community service initiatives.
  • A rewarding referral program for bringing in new talent.
  • Opportunities for apprenticeships and qualifications up to Level 7.
  • Access to exclusive discounts and cashback offers through our online benefits platform.
  • Recognition programs to celebrate employee achievements.
  • And much more

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