Guest Relations Specialist

3 weeks ago


London, Greater London, United Kingdom Montcalm Collection Full time

About Montcalm Collection

Montcalm Collection is a distinguished group of luxury hotels in London, renowned for their timeless style and unparalleled service. Situated in historic buildings and modern landmarks, each hotel offers guests a unique and memorable experience.

Key Responsibilities:

  • Create exceptional experiences for every guest.
  • Deliver outstanding customer care and exceed expectations.
  • Manage guest bookings and requests efficiently.
  • Gather and analyze guest feedback to enhance service quality.
  • Provide support with reception and front office operations.
  • Promote the hotel's amenities and services to guests and visitors.
  • Resolve guest inquiries and address any concerns effectively.
  • Mentor and guide staff members to elevate service standards.

Benefits:

  • Enjoy a collaborative and supportive team environment.
  • Benefit from career growth opportunities within the company.
  • Participate in a recognition and rewards program for outstanding performance.
  • Access exclusive discounts and benefits through our platform.
  • Receive comprehensive training programs to enhance your skills.
  • Benefit from health incentives and pension schemes.
  • Enjoy complimentary meals during your work shifts.

Requirement:

Applicants must be eligible to work in the UK without visa sponsorship. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace.



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