Guest Relations Specialist
3 weeks ago
About Montcalm Collection
Montcalm Collection is a distinguished group of luxury hotels in London, renowned for their timeless style and unparalleled service. Situated in historic buildings and modern landmarks, each hotel offers guests a unique and memorable experience.
Key Responsibilities:
- Create exceptional experiences for every guest.
- Deliver outstanding customer care and exceed expectations.
- Manage guest bookings and requests efficiently.
- Gather and analyze guest feedback to enhance service quality.
- Provide support with reception and front office operations.
- Promote the hotel's amenities and services to guests and visitors.
- Resolve guest inquiries and address any concerns effectively.
- Mentor and guide staff members to elevate service standards.
Benefits:
- Enjoy a collaborative and supportive team environment.
- Benefit from career growth opportunities within the company.
- Participate in a recognition and rewards program for outstanding performance.
- Access exclusive discounts and benefits through our platform.
- Receive comprehensive training programs to enhance your skills.
- Benefit from health incentives and pension schemes.
- Enjoy complimentary meals during your work shifts.
Requirement:
Applicants must be eligible to work in the UK without visa sponsorship. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace.
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