Hospitality Guest Relations Specialist

3 weeks ago

London, Greater London, United Kingdom NoMad Hotel Full time

ABOUT NO MAD HOTEL

Are you passionate about the hospitality industry?
NoMad Hotel is a distinguished establishment recognized among the world's finest, offering a unique blend of exceptional dining and vibrant bar experiences. Our main dining venue features a seasonal menu complemented by an open fire cooking experience, all set beneath an impressive glass ceiling that creates a grand yet cozy atmosphere. Our acclaimed cocktail bar, Side Hustle, presents a lively environment with elevated Latin American cuisine and top-tier cocktails, while our Library serves as a welcoming space for all-day dining alongside coffee and cocktails. Our culinary team is led by Executive Chef Zak Gregoire, with our bar and wine programs curated by Liana Oster and Alessia Ferrarello, respectively, each bringing expertise from prestigious establishments worldwide.

At NoMad, hospitality is the essence of our identity. We view our roles not merely as jobs but as stepping stones to a fulfilling career in the industry. Many of our team members have advanced their careers from within our organization, and we take pride in nurturing talent and providing growth opportunities.

POSITION OVERVIEW - GUEST RELATIONS COORDINATOR

As a Guest Relations Coordinator, you will report directly to the Guest Relations Manager and play a vital role in the daily operations of the Front Office. You will serve as the primary point of contact for guest inquiries across various communication channels, ensuring that requests are handled efficiently and effectively.

BENEFITS

  • £750 Refer a Friend Scheme
  • 50% Employee discount in Food & Beverage outlets
  • Pension Scheme
  • Complimentary family meal and quality coffee/hot drinks during shifts
  • Opportunity for growth with comprehensive training
  • Paid breaks and annual leave
  • Healthy work/life balance
  • Paid birthday off after one year of service
  • Hotel discount
  • Private Health Care
  • Experience Stay - Breakfast included
  • 5 days of paid sick leave for every rolling 12 months
  • Additional holiday for each completed year of service
  • £20 Uber ride reimbursement for late shifts

ROLE EXPECTATIONS:

The Guest Relations Coordinator is expected to:

  • Maintain professionalism at all times
  • Act as a positive representative of NoMad throughout your career
  • Adhere to company policies and procedures, including health and safety and HR guidelines
  • Exemplify NoMad values in every interaction
  • Support the Guest Relations Manager with administrative tasks, ensuring compliance with all procedures
  • Serve as a point of contact for guests through various communication methods before, during, and after their stay
  • Welcome guests upon arrival, noting preferences and communicating effectively with other hotel departments
  • Assist in coordinating group requests and room drops, liaising with relevant hotel departments
  • Provide support to reception during busy periods and breaks
  • Prepare for VIP arrivals, including welcome cards and other amenities to enhance the guest experience
  • Set up in-room amenities for special occasions as requested by guests
  • In the absence of the Guest Relations Manager, attend meetings as needed, noting special guest requests and ensuring they are addressed

Please note that while we wish to respond to all applicants, only those selected for further consideration will be contacted.

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