Guest Relations Ambassador
3 days ago
We are seeking a highly skilled and charismatic Guest Relations Executive to join our Front Office team at Chiltern Street Hotel Ltd. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.
Key Responsibilities:
- Provide personalized service to guests, ensuring their needs are met and exceeded
- Collaborate with the Front Office team to resolve guest complaints and concerns
- Develop and maintain relationships with guests, encouraging repeat business and referrals
- Stay up-to-date with hotel services and amenities, making recommendations to guests as needed
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- High school diploma or equivalent required; degree in hospitality or related field preferred
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