Guest Relations Ambassador

6 days ago

London, Greater London, United Kingdom Marriott International Full time

Job Summary

A Guest Relations Executive is responsible for providing exceptional guest service and creating memorable experiences for our guests. This role requires a strong interpersonal skills, good people management ability, and a passion for hospitality.

Key Responsibilities

  • Respond to guest inquiries and follow up to ensure their requests are met to their satisfaction.
  • Take and confirm reservations and cancellations.
  • Supply guests with information regarding property amenities, services, room features, and local areas of interest.
  • Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
  • Contact appropriate individuals or departments to resolve guest requests.
  • Collaborate with management to develop and carry out ideas and procedures to continuously improve department performance.
  • Assign and ensure work tasks are completed on time and meet quality standards.

Requirements

  • Previous experience working in a customer service environment is preferred.
  • Strong communication skills (verbal, listening, writing).
  • Pro-active and reliable.
  • Able to work alone and within a team.
  • Good level of English is essential.

Benefits

  • Team-spirited co-workers.
  • Encouraging management.
  • Wellbeing programs.
  • Comprehensive Training and Development program.
  • Marriott Discount Card.
  • Recognition programs.
  • Meals at work.
  • Uniform.
  • Enrolment of Perks at Work.
  • 20 days holiday increasing with service.
  • Cycle to work scheme.
  • Pension & Life Assurance.
  • Awards and recognition celebrations.

About Marriott International

Marriott International is a world-class leader in the travel industry, offering a unique opportunity to make a mark and grow your career. As a Guest Relations Executive, you will be part of a diverse team that values teamwork, encourages growth, and provides opportunities for development. We are committed to non-discrimination and equal opportunities for all employees.

  • Guest Relations Ambassador

    5 days ago

    London, Greater London, United Kingdom The Arora Group Full time

    About The Arora GroupThe Arora Group is a leading hospitality company that prides itself on delivering exceptional guest experiences. As a Guest Relations Ambassador, you will be the face of our brand, responsible for ensuring that every guest feels valued and cared for.Key ResponsibilitiesAssist guests with general enquiries about the hotel and...

  • Guest Relations Ambassador

    5 days ago

    London, Greater London, United Kingdom The Arora Group Full time

    About The Arora GroupThe Arora Group is a leading hospitality company that prides itself on delivering exceptional guest experiences. As a Guest Relations Ambassador, you will be the face of our brand, responsible for ensuring that every guest feels valued and cared for.Key ResponsibilitiesAssist guests with general enquiries about the hotel and...

  • Guest Service Ambassador

    2 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...

  • Guest Service Ambassador

    2 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...

  • Guest Service Ambassador

    3 days ago

    London, Greater London, United Kingdom Accor Full time

    **About Us**Accor, a leading hospitality company, is seeking a skilled Guest Service Ambassador to join our team. As a Guest Service Ambassador, you will be the face of our company, providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.**Key Responsibilities**Welcomes guests with a personalized approach,...

  • Guest Service Ambassador

    3 days ago

    London, Greater London, United Kingdom Accor Full time

    **About Us**Accor, a leading hospitality company, is seeking a skilled Guest Service Ambassador to join our team. As a Guest Service Ambassador, you will be the face of our company, providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.**Key Responsibilities**Welcomes guests with a personalized approach,...

  • Guest Service Ambassador

    6 days ago

    London, Greater London, United Kingdom Accor Full time

    **About Us**Accor, a leading hospitality company, is seeking a skilled Guest Service Ambassador to join our team. As a Guest Service Ambassador, you will be the face of our company, providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.**Key Responsibilities**Welcomes guests with a personalized approach,...

  • Guest Service Ambassador

    6 days ago

    London, Greater London, United Kingdom Accor Full time

    **About Us**Accor, a leading hospitality company, is seeking a skilled Guest Service Ambassador to join our team. As a Guest Service Ambassador, you will be the face of our company, providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.**Key Responsibilities**Welcomes guests with a personalized approach,...

  • Guest Relations Ambassador

    2 days ago

    London, Greater London, United Kingdom Accor Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Relations Executive to join our team at Novotel London West Hotel, part of the leading global hospitality group Accor. As a Guest Relations Executive, you will play a vital role in ensuring that our guests receive exceptional service and have a memorable stay with us.Key...

  • Guest Relations Ambassador

    2 days ago

    London, Greater London, United Kingdom Accor Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Relations Executive to join our team at Novotel London West Hotel, part of the leading global hospitality group Accor. As a Guest Relations Executive, you will play a vital role in ensuring that our guests receive exceptional service and have a memorable stay with us.Key...

  • Guest Relations Ambassador

    2 days ago

    London, Greater London, United Kingdom Accor Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Relations Coordinator to join our team at Novotel London West Hotel, part of the leading global hospitality group Accor. As a Guest Relations Coordinator, you will play a vital role in ensuring that our guests receive exceptional service and have a memorable stay with us.Key...

  • Guest Relations Ambassador

    2 days ago

    London, Greater London, United Kingdom Accor Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Relations Coordinator to join our team at Novotel London West Hotel, part of the leading global hospitality group Accor. As a Guest Relations Coordinator, you will play a vital role in ensuring that our guests receive exceptional service and have a memorable stay with us.Key...

  • Guest Relations Ambassador

    2 days ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job DescriptionWe are seeking a highly skilled and experienced Guest Relations Coordinator to join our team at AccorHotel. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key Responsibilities:Guest Satisfaction: Ensure that all guests receive an...

  • Guest Relations Ambassador

    2 days ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job DescriptionWe are seeking a highly skilled and experienced Guest Relations Coordinator to join our team at AccorHotel. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key Responsibilities:Guest Satisfaction: Ensure that all guests receive an...

  • Guest Relations Ambassador

    3 days ago

    London, Greater London, United Kingdom Chiltern Street Hotel Ltd Full time

    Job OverviewWe are seeking a highly skilled and charismatic Guest Relations Executive to join our Front Office team at Chiltern Street Hotel Ltd. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Provide personalized service to...

  • Guest Relations Ambassador

    3 days ago

    London, Greater London, United Kingdom Chiltern Street Hotel Ltd Full time

    Job OverviewWe are seeking a highly skilled and charismatic Guest Relations Executive to join our Front Office team at Chiltern Street Hotel Ltd. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Provide personalized service to...

  • Guest Relations Ambassador

    3 days ago

    London, Greater London, United Kingdom The Peninsula London Full time

    Job SummaryThe Peninsula London is seeking a highly skilled Guest Relations Executive to join our team. As a key member of our Guest Relations Team, you will be responsible for delivering exceptional guest experiences, ensuring impeccable service, and exceeding guest expectations.Key ResponsibilitiesManage the arrival and departure experiences for hotel...

  • Guest Relations Ambassador

    3 days ago

    London, Greater London, United Kingdom The Peninsula London Full time

    Job SummaryThe Peninsula London is seeking a highly skilled Guest Relations Executive to join our team. As a key member of our Guest Relations Team, you will be responsible for delivering exceptional guest experiences, ensuring impeccable service, and exceeding guest expectations.Key ResponsibilitiesManage the arrival and departure experiences for hotel...

  • Guest Relations Ambassador

    2 days ago

    London, Greater London, United Kingdom Dorchester Collection Full time

    Job OverviewWe are committed to fostering a culture of excellence in the hospitality industry. As a Guest Relations Executive at The Dorchester Collection, you will have the opportunity to develop your skills and expertise in delivering exceptional guest experiences.Key ResponsibilitiesDevelop and maintain a deep understanding of our guests' needs and...

  • Guest Relations Ambassador

    2 days ago

    London, Greater London, United Kingdom Dorchester Collection Full time

    Job OverviewWe are committed to fostering a culture of excellence in the hospitality industry. As a Guest Relations Executive at The Dorchester Collection, you will have the opportunity to develop your skills and expertise in delivering exceptional guest experiences.Key ResponsibilitiesDevelop and maintain a deep understanding of our guests' needs and...