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Guest Relations Ambassador

2 months ago

London, Greater London, United Kingdom The Arora Group Full time

About The Arora Group

The Arora Group is a leading hospitality company that prides itself on delivering exceptional guest experiences. As a Guest Relations Ambassador, you will be the face of our brand, responsible for ensuring that every guest feels valued and cared for.

Key Responsibilities

  • Assist guests with general enquiries about the hotel and surroundings.
  • Provide good knowledge of the local area and London attractions.
  • Ensure the front-of-house areas are up to standards.
  • Assist the guest relations team with guest amenities set up.
  • Assist guests with public/private transportation.
  • Provide lobby presence.

What We Offer

  • A competitive salary.
  • 28 days paid holiday with an extra 5 days, following 5 years' service.
  • Discounted hotel room rates across our hotels, for you and your friends and family.
  • Fantastic Training and Development opportunities.
  • Uniform and Complimentary Dry Cleaning.
  • Discount in Food & Beverage Departments in The Hotel.
  • Earn £5 when a Customer/Guest mentions you on Trip Advisor.
  • Several Events in a year for Employees.
  • Free Meals on shift.
  • Pension cover.
  • Unrivalled career prospects.