Guest Relations Ambassador

2 days ago

London, Greater London, United Kingdom Accor Full time

Job Summary:

We are seeking a highly skilled and experienced Guest Relations Executive to join our team at Novotel London West Hotel, part of the leading global hospitality group Accor. As a Guest Relations Executive, you will play a vital role in ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities:

  • Provide exceptional customer service to all guests, ensuring that their stay meets or exceeds their expectations.
  • Establish and develop personal relationships with guests, responding promptly to their queries and concerns.
  • Work closely with the Guest Relations Manager to implement VIP guest procedures and ensure that all guests receive a personalized experience.
  • Be visible and available around the lobby area during busy times, providing assistance and support to guests as needed.
  • Collaborate with the Front Office team to ensure seamless service delivery and respond to guest feedback and complaints in a timely and professional manner.
  • Encourage guest feedback and comments, using this information to maintain and improve our hotel standards.

Requirements:

  • Previous experience in Guest Relations in a 4*-5* hotel.
  • Fluent in written and spoken English.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests, team members, and management.
  • Excellent grooming and personal presentation.
  • Diplomacy and self-control.
  • A commitment to providing exceptional customer service.
  • The ability to multitask and work under pressure.
  • Flexibility in working hours, including evenings, weekends, and bank holidays.

What We Offer:

  • Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies).
  • Discounted hotel rates all over the world in Accor Hotels.
  • Continuously learn and develop yourself with our Accor Academy.
  • Support your wellbeing in your professional and personal lives.
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
  • Participate actively in initiatives to build a more inclusive and sustainable world.
  • And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality.

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