German Customer Support Advisor
2 weeks ago
FRENCH SELECTION UK
German Technical Support Specialist
Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits
Location: Feltham
Ref: 4191TG
Position Type: Full-time permanent role
Working Hours: Monday to Thursday 8am - 5pm, Friday 8am - 3pm
Work Arrangement: Hybrid model - 2 days in the office and 3 days remote
Company Overview:
Our client is a global technology firm specializing in the development, manufacturing, and distribution of IT solutions.
Key Responsibilities:
As a Technical Support Specialist, your main duties will include:
- Addressing technical inquiries from distributors, resellers, and end-users through various communication channels
- Troubleshooting and resolving customer issues within designated timeframes
- Conducting tests related to customer concerns and documenting findings for internal analysis
- Staying informed about product updates and enhancements
- Maintaining accurate records of all customer interactions
- Escalating complex technical issues to appropriate departments as necessary
- Participating in regular team meetings and providing updates as required
Candidate Profile:
- Proficiency in German (both written and spoken) is essential
- Prior experience in a technical support role is required
- Familiarity with computer systems and networks is advantageous
- Strong communication skills are necessary
- A customer-centric approach is crucial
- Must be confident, proactive, and dynamic
- Proficient in computer applications (Excel, Outlook, CRM systems)
French Selection is a premier UK-based recruitment consultancy specializing in the placement of bilingual and multilingual professionals across various sectors. We are recognized as a leading agency for roles requiring German, French, Italian, and Spanish language skills, as well as other languages including Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese, and Arabic.
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