Bilingual Technical Support Advisor
3 weeks ago
Position Title: Bilingual Technical Support Advisor
Location: Remote (Hybrid Work Model)
Compensation: Competitive salary with performance-based bonuses
Are you proficient in German and dedicated to delivering outstanding technical assistance? Do you excel in a fast-paced, customer-centric setting? If this resonates with you, we encourage you to explore this opportunity.
Company Profile: Euro London Appointments is a prominent recruitment agency specializing in connecting talented individuals with leading organizations. Our client is a renowned technology firm focused on providing cutting-edge solutions and exceptional service to their diverse clientele.
Role Summary: We are on the lookout for a motivated and skilled Bilingual Technical Support Advisor to join our client's support team. In this capacity, you will be tasked with offering top-tier technical support to German-speaking clients, leveraging your expertise in IT support while ensuring a high standard of customer service.
Key Duties:
- Assist German-speaking clients with technical inquiries through various communication channels including phone, email, and chat.
- Diagnose and resolve technical challenges related to software, hardware, and network systems.
- Accurately log customer interactions and solutions in the support ticketing system.
- Work collaboratively with internal departments to escalate and address intricate technical problems.
- Ensure customer satisfaction by providing prompt and effective resolutions to issues.
Required Qualifications:
- Fluent in German at a native level.
- Experience in IT support, help desk, or service desk environments.
- CompTIA A+ certification is a plus.
- Basic understanding of Apple Mac and Linux operating systems.
- Strong grasp of computer hardware, software, and networking principles.
- Excellent verbal and written communication skills.
- Able to thrive in a dynamic, team-oriented atmosphere.
- Demonstrated problem-solving skills and meticulous attention to detail.
Perks and Benefits:
- Performance-based bonuses.
- Generous annual leave and public holiday allowance.
- Private dental coverage.
- Comprehensive benefits package.
- Subsidized gym memberships.
- Travel subsidies.
We look forward to receiving your application and exploring the potential for you to join this dynamic team.
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