German Technical Support Specialist
3 weeks ago
FRENCH SELECTION UK
German Technical Support Specialist
Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits
Position Type: Full-time permanent role
Working Hours: Monday to Thursday 8am - 5pm, Friday 8am - 3pm
Work Arrangement: Hybrid model - 2 days in the office / 3 days remotely
Company Overview:
Our client is a global technology firm specializing in the development, manufacturing, and distribution of IT solutions.
Key Responsibilities:
- Provide assistance and support to customers with technical inquiries and challenges while delivering exceptional service
- Address technical questions from distributors, resellers, and end users through various communication channels
- Troubleshoot and resolve customer issues within a specified timeframe
- Conduct tests related to customer concerns and document findings for internal analysis
- Stay informed about product updates and enhancements
- Maintain accurate records of all communications
- Escalate complex technical issues to appropriate departments as necessary
- Participate in regular team meetings and prepare reports as required
Candidate Profile:
- Proficiency in German (both written and spoken) is essential
- Previous experience in a technical support role is required
- Familiarity with computer systems and networks is advantageous
- Strong communication skills are necessary
- Customer service orientation is crucial
- Must be confident, proactive, and dynamic
- Proficient in computer applications (Excel, Outlook, CRM systems)
French Selection is a premier UK-based recruitment consultancy specializing in the placement of bilingual and multilingual professionals across various sectors. We excel in sourcing candidates for German, French, Italian, and Spanish speaking roles, as well as other languages including Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese, and Arabic.
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